[Hiring] Clinical Application Specialist @Fresenius Kabi USA

Role Description

The Clinical Application Specialist/Field Application Specialist (FAS) plays a critical role in driving customer adoption and utilization of the Cell and Gene Therapy (CGT) Technologies portfolio. The FAS provides application support throughout the customer lifecycle, starting with:

• Pre-sale product demonstrations
• Post-sale implementation
• Training
• Troubleshooting
• Ongoing application support

The FAS generates initial proposals and refines them with the assistance of internal subject-matter experts prior to sharing with customers. The role serves as a key channel for customer feedback that supports continuous improvement of products, services, and commercialization strategies.

Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Biotechnology, Biomedical Sciences, or related scientific field
• 3+ years of experience in Cell and Gene Therapy, biotechnology, biopharmaceutical manufacturing, medical devices, or a related field
• Hands-on cell culture, cell processing, or cell therapy manufacturing experience
• Excellent written and verbal communication skills
• Strong analytical and problem-solving skills
• Comfortable delivering customer training, product demonstrations, technical presentations, and public speaking engagements
• Proficiency with Microsoft Office applications and Customer Relationship Management (CRM) systems
• Willingness to travel up to 50%
• Ability to effectively speak, read, write, and understand English

Requirements

• Owns customer application support for the CGT Technologies portfolio within assigned territory
• Maintains working knowledge of the CGT Technologies portfolio
• Collects and assesses customer unit operation requirements and designs customized protocols
• Plans and conducts pre-sale demonstrations at customer sites
• Leads post-sale implementations by aligning customer performance expectations with protocol design
• Leads troubleshooting activities by collecting relevant information and coordinating technical analysis
• Leads ongoing application support and relationship development through regular customer engagement
• Maintains current knowledge of customers' manufacturing processes and technical issues
• Partners with the Account Executive role to achieve annual objectives
• Documents customer activities, protocols, product feedback, and follow-up actions
• Builds strong customer relationships and collaborates with various stakeholders
• Represents the company at customer meetings, conferences, and other business events
• Travels as required to support customers and business objectives
• Participates in any and all reasonable work activities as assigned by management
• Ensures compliance to company documents, programs, and activities related to Health, Safety, Environment, Energy, and Quality Management Systems

Benefits

• Salary Range: $80,000-$90,000 based on experience
• Eligible to participate in a bonus plan with a target of 6% of the base salary
• Comprehensive benefits including a 401(k) plan with company contributions
• Paid vacation, holiday, and personal days
• Employee assistance program
• Health benefits including medical, prescription drug, dental, and vision coverage