[Hiring] Clinical Administrative Lead @Cooper Norcross University Hospital

Role Description

The CCA Clinical/Admin lead will provide remote/in-person MA support to:

• Provide vitals and assist with patients’ questions.
• Order bloodwork scripts for clinicians.
• Maintain EHR database and register patients.
• Print/upload documents for visits and ensure patients complete them.
• Scan and upload documents into the EHR program as needed after visits.
• Handle all Cooper 365 phone matters.
• Provide both remote check-in/out and MA services in the Cooper365 model.
• Complete ALL recertifications, referrals, and prior authorizations in a timely manner.
• Process record requests through MRO and manage new patient contracts and questions.
• Process and/or print incoming faxes through OnBase/fax and route to providers.
• Provide information to patients to help them fully utilize clinical services.
• Maintain knowledge of regulatory standards and ensure compliance in daily operations.
• Demonstrate excellent time management, leadership aptitude, and organizational skills.
• Work independently and possess excellent listening and communication skills.
• Handle customer complaints and assist clinicians with patient escalations.
• Have experience with EHR, computer skills, and knowledge of patient scheduling.
• Work flexible hours, including 12-hour shifts and holidays.

Qualifications

• 3-5 years of experience as a Medical Assistant.
• High School Diploma.
• Medical Assistant Certification.
• BLS-American Heart Association certification.

Requirements

• Compassionate and able to establish effective relationships.
• Knowledge of medical terminology required.
• Experience with hospital outpatient registration.
• Efficient analytical skills and computer literacy.
• Strong medical terminology and EHR knowledge.

Benefits

• Salary range: USD $23.00 - $37.00.