[Hiring] Clinical Administrative Coordinator @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Drafts NOA and NOE letters for government and commercial specific clients
• Makes outbound calls to client specific customers to initiate letter retrieval
• Adherence to client, regulatory and accreditation requirements for letter documentation
• Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
• Consistently meet established productivity, adherence, and quality standards
• Other duties as assigned by manager and/or director

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 7:00 pm CST. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
• Computer experience including, but not limited to, ability to learn new computer system applications
• Flexibility to work outside standard hours of operations due to changing business needs
• Ability to work full-time (40 hours/week), Monday - Friday

Requirements

• 1+ years of professional experience in an office/customer service environment (preferred)
• Bilingual Fluency in English and Spanish (preferred)
• Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems (preferred)
• Experience working within a Hospital, Physician's Office, OR Medical Clinical setting, Medical Terminology, ICD – 10 and CPT codes, Medicare and / OR Medicaid Services, Call Center environment (preferred)
• Experience in a Clerical OR Administrative support related role (preferred)
• Healthcare experience (preferred)

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service (UHG requires a wired internet connection: cable, DSL or fiber internet service with Minimum speed standard of 25 Mb download/10-15 Mb upload)
• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $18 - $32 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.