[Hiring] Claims and Insurance Coordinator @Virtua Health

Role Description

Provide insurance, claims and data management support for the Virtua System for all areas relating to Virtua’s insurance program. Serve as a liaison between internal departments, insurance brokers, and carriers to ensure all insurance records, certificates, and supporting documentation are maintained in accordance with organizational and regulatory requirements.

Position Responsibilities

• Supports Claims and Insurance Analyst to obtain and provide all necessary insurance certificates to system clients and outside entities. Requires reviewing applicable contracts and the insurance coverage requirements therein.
• Maintain bond automobile and property insurance databases, ensuring accurate records and data integrity across all insured assets.
• Coordinate the addition, modification, and removal of vehicles and properties on applicable insurance policies to ensure continuous and appropriate coverage.
• Gather, verify, and maintain property exposure information including square footage, contents values, tenant improvements (fit-out values), occupancy, and property usage for insurance underwriting and renewal purposes.
• Collaborate with Virtua's Purchasing Department to obtain and maintain required documentation for fleet vehicles and Mobile Intensive Care Unit (MICU) vehicles, ensuring compliance with insurance requirements.
• Maintain the physician and allied healthcare provider insurance database in partnership with the organization's insurance broker.
• Coordinate with Medical Affairs to ensure professional liability coverage is secured and maintained for employed and affiliated clinical providers, including the timely procurement of certificates of insurance.
• Process and fulfill claims history requests for employed physicians and other clinical providers, ensuring accurate and timely responses.
• Maintain insurance department budget spreadsheets and track expenditures to support effective financial management. Maintain the organization of all insurance policies electronically.
• Process all invoices related to insurance department operations, ensuring accuracy, appropriate approvals, and timely payment.
• Manage all automobile claims and patient lost/damaged item claims serve as the primary liaison between insurance carriers and internal stakeholders.
• Collect and submit required claim documentation, including incident reports, photographs, and supporting records.
• Ensure claim-related reimbursements and settlement checks are distributed to the appropriate departments and properly tracked.
• Other administrative duties assigned include mail sorting and scheduling.

Qualifications

• Minimum three years’ experience in the property and casualty insurance industry, legal assistant, or a combination thereof.
• Detail oriented, proactive approach to work responsibilities, accuracy in work product and timely deliverables.
• Excellent oral & written communication skills.
• Knowledge of insurance industry terminology required.
• Ability to work with individuals at all organizational levels.
• Experience with MS Excel, Word, Power Point and Outlook.
• Experience with Oracle preferred.

Requirements

• Associate’s Degree from an accredited college or university, relevant insurance designation or Paralegal Degree/Certification.
• Relevant experience of seven (7) years may be substituted for education.

Benefits

• Medical/prescription, dental and vision insurance.
• Health and dependent care flexible spending accounts.
• 403(b) (401(k) subject to collective bargaining agreement).
• Paid time off, paid sick leave as provided under state and local paid sick leave laws.
• Short-term disability and optional long-term disability.
• Colleague and dependent life insurance and supplemental life and AD&D insurance.
• Tuition assistance.
• Employee assistance program that includes free counseling sessions.