[Hiring] Chronic Care Management Health Coach @Cardiovascular Associates of America

Role Description

We are looking for candidates who want to use their expertise to improve health, wellness, and care access for patients with chronic conditions. We are recruiting candidates that have experience with cardiology patients, able to develop purposeful relationships with patients, and can provide clear reporting to the cardiology care team. The CCM Health Coach has the following responsibilities:

• Develops a patient coaching relationship that supports the patient care plan and quality of life for the patient
• Acts as a trusted and empathic support for patients and families dealing with chronic conditions
• Communicates abnormal findings to the cardiology care team
• Monitors and encourages patient adherence to care plans and participation
• Effectively communicates findings to the care team
• Supports new patients in the enrollment process
• Works as a liaison for the patient with the practice and providers
• Identifies and escalates changes to providers to reduce events such as hospitalizations or urgent care visits
• Works effectively with the EMR and CCM platform
• Performs basic monitor troubleshooting with patients for the CCM platform
• Ability to follow clinical protocols
• Participates in continued team education through shared learnings
• Contributes to a high-quality service both to physicians and patients
• Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility

Qualifications

• High School diploma or GED
• 1 year of experience in remote chronic care management
• Experience with cardiology patients - specifically heart failure
• Registered Nurse (RN)
• Medical Assistant (MA)
• Certified Nurse Assistant (CNA)
• Experience with EMRs – specifically Athena, NexGen, GEMMS, and e-clinical works
• Great communication and multi-tasking skills

Requirements

• Shift options are 8-hour shifts
• Actual hours are based on customer/patient time zone
• Work Location: Remote
• Job Type: Full-time

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Company Description

Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care.