[Hiring] Certified Medical Assistant @AdventHealth

Role Description

Resolves patient issues autonomously and serves as the point of contact for all patient escalations.

• Assists with screenings per physician orders and accurately enters all information at the time of service or results.
• Plans proactively for each patient's medical needs and follows through to a solution.
• Resolves problems, completes audits, identifies trends, determines system improvements, and implements changes.
• Provides guidance, motivation, and encouragement to guides to achieve goals.
• Coordinates patient care tasks and ensures adherence to care plans.
• Partners with and attends stakeholder meetings as necessary.
• Manages EHR and lab tasks, including entering labs, sending requisition forms, coordinating referrals, and disseminating order information and results to physicians and providers.
• Resolves order clarification issues, edits pharmacy information, and troubleshoots patient issues.
• Ensures the loop is closed with physicians and providers after referrals, including collecting patient notes from providers.
• Schedules follow-up appointments with patients, closes the loop with providers, and makes outbound calls to close care gaps in EHR.
• Performs clinical intake according to policy and procedures.
• Performs other duties as assigned.

Qualifications

• Knowledge of health care field and medical terminology [Required]
• Knowledge of chronic disease management [Required]
• Knowledge of and ability to utilize internal and external resources [Required]
• Expertise in patient advocacy and navigating complex systems [Required]
• Ability to function and assist others in stressful, fast-paced environments and effectively apply stress management techniques [Required]
• Ability to resolve issues and work independently within the scope of their certification [Required]
• Ability to exercise sound judgement, diplomacy and a professional demeanor [Required]
• Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements [Required]
• Experience with computers [Required]

Requirements

• High School Grad or Equiv [Required]
• American Association Medical Assistants (CMA) [Required] OR Clinical Medical Assistant Certification (CMAC) [Required] OR Registered Medical Assistant (RMA) [Required] OR National Certified Medical Assistant (NCMA) [Required] OR Certified Clinical Medical Assistant (CCMA) [Required] OR Nationally Registered Certified Medical Assistant (NRCMA) [Required]
• National Association of Health Professionals (NAHP) [Preferred]
• American Medical Certification Association (AMCA) [Preferred]

Benefits

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Company Description

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.