[Hiring] Care Strategy Consultant II @MCG Health

Role Description

As a Care Strategy Consultant II, you will leverage advanced expertise in MCG content and solutions to support complex customer engagements and drive optimal use of MCG solutions. This role proactively partners with stakeholders to address challenges, assess workflows, and recommend strategies that maximize effective usage of MCG solutions. Beyond customer support, this role emphasizes mentoring team members and representing the team on strategic initiatives and industry events. Additional responsibilities include collaborating across MCG departments to address potential barriers to success and providing actionable feedback for continuous improvement.

• Demonstrate extensive expertise in MCG content and software solutions, including mastery of application and implementation to optimize outcomes.
• Support complex customers (at risk, multi-facility, multi-solutions) to address challenges and changes using MCG solutions by assessing current workflows and recommending workflows that optimize use of MCG solutions to meet customer needs.
• Lead discussions with customer executives and other high-level stakeholders to drive strategy and decision-making.
• Assess customer needs to identify areas of risk or gaps in workflows.
• Provide strategic guidance aligned to customer goals to maximize value from MCG solutions.
• Monitor and measure strategy effectiveness with dashboards and reporting.
• Adopt and apply AI-driven tools and capabilities to improve efficiency, support decision-making, and enhance the overall customer experience.
• Lead change management processes for optimal adoption of MCG solutions.
• Collaborate with customers pre and post implementations for support and strategic decisions.
• Collaborate with Account Management to provide clinical insights, identify risks, and support implementation approaches for identified customers.
• Effectively communicate with internal stakeholders to provide updates on engagement progress and address needs promptly.
• Demonstrate capability to identify potential barriers to re-licensure and collaborate proactively with other MCG departments to improve success.
• Provide customer feedback to the Product Management team for solution enhancements and issues impacting adoption.
• Maintain proficiency with Salesforce, Gainsight, Microsoft Office.
• Utilize the Customer Success Toolkit.
• Demonstrate proficiency in MCG Core Competencies.
• Represent and advocate for the Care Strategies team across MCG internal initiatives and external strategic projects (example: Commercial Launch, Early Adopters).
• Partner with Director of Care Strategies and Manager, Care Strategy Consultants to improve processes within the team.
• Mentor Care Strategy Consultants.
• Assist with new hire onboarding to support new team members.
• Provide insights and education to other members of Customer Success for the CSC role.
• Represent MCG at industry events and conferences.

Qualifications

• 3+ years experience with MCG required.
• Experience in project management/implementation processes required.
• Experience reviewing and applying clinical insights to data required.
• Associate’s degree in nursing required.
• Active RN license required.
• Ability to travel 50-80% of the time required.
• Ability to effectively and efficiently work remotely.
• MCG Certification or obtained within 6 months of employment.

Requirements

• Active RN license.

Other Qualifications

• Bachelor’s degree preferred.
• Extensive Utilization Review/Utilization Management/Case Management experience preferred.
• National certification preferred (CCM, ACM).
• Experience with Change Management principles preferred.

Pay Range

125,000 – 175,000

Other Compensation

• Bonus Eligible.

Benefits

• 💻 Remote work.
• ✈️ Occasional travel expected for company-sponsored events.
• 🩺 Medical, dental, vision, life, and disability insurance.
• 📈 401K retirement plan; flexible spending and health savings account.
• 🏝️ 15 days of paid time off + additional front-loaded personal days.
• 🏖️ 14 company-recognized holidays + paid volunteer days.
• 👶 Up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave.
• 🌈 LGBTQ+ Health Services.
• 🐶 Pet insurance.
• 📣 Check out more of our benefits here .