[Hiring] Care Plan Specialist @Pearl

Role Description

A fast-growing US healthcare provider specializing in personalized treatment for patients with chronic headaches and migraines is looking for a Care Plan Specialist to manage patient care plans and guide patients through their treatment journey. The team blends clinical expertise with a patient-first approach, delivering compassionate, specialized, and ongoing care designed to improve quality of life.

Day-to-day, the Care Plan Specialist:

• Conducts patient intake
• Transcribes physician diagnoses and treatment plans
• Builds and maintains personalized care plans
• Runs post-appointment follow-ups
• Coordinates insurance, prior authorizations, and billing inquiries

Success means accurate, compliant, and up-to-date documentation alongside a seamless, supportive experience for every patient.

Qualifications

• 2–3 years of experience in patient navigation, healthcare coordination, or medical records management
• Working knowledge of medical terminology, diagnoses, and treatment plan documentation
• Medical transcription experience — accurately documenting physician explanations, diagnoses, and treatment plans
• Experience building and maintaining personalized patient care plans and medical records in line with healthcare compliance regulations
• Experience handling insurance documentation, prior authorizations, and billing/claims inquiries
• Proficiency with Google Workspace (Docs, Sheets, Drive), Slack, and Zoom
• C1+ English (CEFR) for direct patient communication and coordination with US-based medical and administrative teams

Requirements

• Pharmacy background or familiarity with medication management (Nice-to-Have)
• Hands-on experience with EMR/EHR systems (Nice-to-Have)
• Experience collecting and analyzing patient feedback to improve the care experience (Nice-to-Have)
• Familiarity with support and communication tools such as Zendesk, Dialpad, Front, Intercom, or Airtable (Nice-to-Have)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide