[Hiring] Care Management Specialist I @86242cb5-2fdf-4468-b205-d8aef6aa10d5

Role Description

Trillium Health Resources has a career opening for a Care Management Specialist I to join our Care Management team. This position will be instrumental in providing key support to Care Managers in delivering appropriate services to meet members’ needs. A Care Management Specialist I assists Care Managers with their duties, augmenting the team’s workforce capacity and delivering most Tailored Care Management member required contacts. This work may include:

• Meeting with members virtually or in person
• Recording member health updates
• Suggesting changes to the Care Manager for current care plan efficacy
• Assisting the member in finding additional medical or community-based resources

The Care Management Specialist I would be expected to work and be available at their remote location between the hours of 8:30am – 5:00pm and be flexible to travel within the community to meet with members as well as attend other meetings as needed.

On a typical day, you might:

• Perform supportive outreach, follow-up, and engagement with members
• Facilitate programs and activities that promote holistic health and improve members’ health literacy/education (teaching self-management skills, sharing self-help recovery resources, distributing educational materials on chronic conditions, etc.)
• Arrange/schedule various member services, including appointments, wellness reminders, and non-emergency medical transportation needs
• Collaborate with the Care Manager and other personnel of the care team to communicate information regarding the members’ care, including health updates and changes
• Participate in relevant educational case conferences
• Ensure the proper storage and transmission of sensitive health records

Qualifications

• High school diploma or GED and one (1) year of lived experience with an intellectual/developmental disability (I/DD) or a traumatic brain injury (TBI) with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; OR
• High school diploma or GED and one (1) year of lived experience with a behavioral health condition and certification as a Peer Support Specialist; OR
• High school diploma or GED and one (1) year of direct experience as a parent or guardian providing care for an individual with an I/DD, TBI, or behavioral health condition and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as a specialist for their family member); OR
• High school diploma or GED and one (1) year of paid experience performing the duties described in the “Essential Duties” in the job description, with at least one (1) year of paid experience working directly with the Tailored Care Management eligible population.
• Must have a valid driver’s license.
• Certified Peer Support Specialist if used for qualifying as noted above.
• Must reside within Trillium’s South Central Region, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne.
• Must be able to travel within catchment as required.
• Must be legally authorized to work in the United States without requiring sponsorship for employment now or in the future (ex: OPT F-1, J-1).

Requirements

• Two (2) years of paid experience performing the duties described in the “Essential Duties” section listed in the job description (preferred).

Benefits

• Typical working hours: 8:30 am – 5:00 pm; flexible work schedules with some roles with management approval
• Work-from-home options available for most positions
• Health Insurance with no premium for employee coverage
• Flexible Spending Accounts
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
• NC Local Government Retirement Pension (defined-benefit plan)
• 401k with 5% employer match and immediate vesting
• Public Service Loan Forgiveness (PSLF) qualifying employer
• Quarterly stipend for remote work supplies