[Hiring] Digital Operations Associate @CVS Health

Role Description

The Digital Operations Associate, Care Management provides assistance in administrative operations, primarily involving mail and documentation handling. This person also assists in care coordination to facilitate the delivery of appropriate quality healthcare, promotes cost-effective outcomes, and improves program/operational efficiency, specifically involving transition of care and member engagement.

• Support daily Medical Management mail operations.
• Process, label, route, and distribute correspondence using Digital Corporate Mailroom, ProFax, and established workflows.
• Support accurate and efficient document handling.
• Collaborate with internal teams to address mail-related needs.
• Promote and support quality administration of care coordination.
• Work closely with Care Management for documentation handling and editing purposes.
• Perform other duties as assigned.

Qualifications

• 1+ year of experience in a healthcare setting, including the handling of sensitive documentation.
• 1+ year of experience with basic medical terminology and concepts used in care management.
• Willingness to work Monday-Friday from 8am-5pm Arizona Time.
• Basic computer proficiency and ability to learn and navigate multiple systems and digital workflows, including Microsoft Excel and Microsoft Word.

Requirements

• Previous health plan, administrative, document processing, and/or mail operations experience.
• Experience working with electronic document-management or digital mail systems.
• Experience with members and/or customer service.
• Experience using systems such as Digital Corporate Mailroom or ProFax.
• Strong attention to detail, with the ability to accurately process, organize, and route documents.
• Ability to manage multiple priorities and complete time-sensitive work in a fast-paced environment.
• Strong organizational and time management skills.
• Effective written and verbal communication skills.
• Ability to work independently while collaborating effectively with team members and internal business partners.
• Ability to follow established procedures while identifying and escalating issues when appropriate.
• Commitment to maintaining confidentiality and appropriately handling sensitive member information.
• Flexibility to support standard Care Management Associate responsibilities based on business needs.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.