[Hiring] Care Management Associate @CVS Health

Role Description

Join a team dedicated to improving healthcare outcomes and supporting providers through coordinated care.

We are seeking a detail-oriented and compassionate Care Management Associate (CMA) to support care management and healthcare coordination programs. In this role, you will work alongside nurses, medical directors, providers, and care teams to ensure members receive timely, appropriate, and cost-effective healthcare services.

Key Responsibilities

• Review and triage provider requests and member cases.
• Maintain accurate documentation.
• Communicate with healthcare providers, members, and internal teams to support quality care outcomes.
• Research and resolve case-related issues while ensuring compliance with regulatory and company standards.
• Provide administrative and customer support for operations.

Qualifications

• Knowledge of basic medical terminology and healthcare concepts.
• Strong customer service and communication skills, including telephone support.
• Call Center experience is required.
• Excellent organizational and problem-solving abilities.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to work effectively in a collaborative, multidisciplinary environment.
• High School Diploma or equivalent required.

Requirements

• Experience in healthcare, care coordination, case management support, or a related field preferred.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.