[Hiring] Cardiology Patient Navigator @Seamless Assist

Role Description

Coordinates patient care and clinical operations for a US-based cardiology team, with a focus on patient communication, documentation, and workflow support.

Our client is seeking a Remote Patient Care Coordinator (Cardiology Patient Navigator) to support a busy cardiology care team. The role centers on patient communication, scheduling, care coordination, and clinical documentation. The ideal candidate brings a clinical background, experience in telephonic or remote care settings, and comfort managing a high-volume caseload of 150+ patients across multiple priorities.

Cardiology-specific experience is preferred but not required. Candidates with strong backgrounds in care coordination, care management, med-surg, ICU, cardiac step-down, CCU, telehealth, utilization review, or home health will be competitive. What matters most is clinical credibility, strong communication, and the ability to keep patients connected to their care plan.

Key Responsibilities

• Manage patient scheduling, reminders, and follow-up workflows in EMR/EHR systems
• Conduct telephonic or remote patient outreach to reinforce care instructions and coordinate next steps
• Support patients navigating cardiology care pathways, including CHF management protocols
• Track testing schedules, follow-up appointments, and remote patient monitoring workflows
• Coordinate with the clinical team to ensure continuity of care across a caseload of 150+ patients
• Escalate clinical concerns to the appropriate provider within scope (no diagnosing or prescribing)
• Maintain accurate and timely clinical documentation in EMR/EHR systems
• Ensure all patient interactions and records meet HIPAA compliance standards
• Support billing documentation and insurance coordination as needed

Who Will Succeed

• Patient-first, organized under pressure, and genuinely comfortable on the phone
• Thrive in a high-volume, remote environment — managing many moving pieces at once with warmth and clinical precision
• Friendly, collaborative, and outcomes-focused
• Comfortable balancing 150+ patients across multiple priorities simultaneously
• Self-directed in a remote setting with evolving processes
• Proactive communicator with providers and patients alike
• Confident adapting to new systems, tools, and workflows in a growing environment

Qualifications

• Clinical healthcare background: CNA, MA, RN, or equivalent credential
• 3+ years of experience in healthcare, telehealth, or medical office settings
• Experience in care coordination or care management, preferably in telephonic or remote settings
• B2+ English proficiency; assessed at screening
• Experience using EMR/EHR systems
• Strong patient-centered communication skills
• Ability to work US business hours (Central Time) consistently
• Strong written and verbal English communication; assessed at screening

Preferred

• Experience in cardiology, med-surg, ICU, cardiac step-down, CCU, or home health settings
• Outpatient cardiology, home health, or telemedicine experience
• Remote patient monitoring (RPM), CCM, or utilization review exposure
• Medical billing or prior authorization knowledge
• Prior experience working as a contractor or in startup/evolving environments

Remote Work Requirements

• Personal: Windows/Mac laptop, 16 GB RAM minimum.
• Operating System: Windows 11+ or supported macOS with Google Chrome.
• External monitor, mouse, and keyboard.
• Working: webcam, microphone, and headset/audio.
• Reliable broadband: 100 Mbps download / 10 Mbps upload minimum.