[Hiring] VC Patient Navigator Coordinator @The US Oncology Network

Role Description

The US Oncology Network is looking for a Remote VC Patient Navigation Coordinator to join our Medical Oncology team at Texas Oncology. This full-time remote position is Monday-Friday 8:00am-5:00pm. No weekends, on-call, or holidays.

Note from the hiring manager: This is a unique opportunity to join a highly skilled, fully remote oncology navigation team focused on making a meaningful difference throughout the patient journey. The role offers the opportunity to work collaboratively with experienced oncology professionals, advocate for patients and families, and help remove barriers to timely, coordinated care. Team members are supported through structured workflows, training, collaboration, and ongoing opportunities to share ideas and improve how navigation services are delivered.

Responsibilities

• Works under direct supervision and in tandem with the Oncology Nurse Navigator to coordinate patient care through all phases of the care continuum.
• Educates patients, families, and caregivers about the role of the Patient Navigation Coordinator in:
  • Facilitating communication among health care providers
  • Supporting patients and families with completion of medical forms
  • Coordination of necessary clinical appointments
  • Conveying information about internal and external resource availability
• Supports the Oncology Nurse Navigator in reporting patient and family challenges and assists with potential solutions, while considering the patient’s values and cultural, spiritual, and social needs.
• Coordinates patient needs for appointments and schedules appropriately to expedite the plan of care.
• Ensures closure of all referral loops, internal and external, through procurement and inclusion of referral documentation in the medical record in a timely manner.
• Appropriately documents all patient interactions and services provided within the electronic medical record.
• Acts as a liaison and advocate for patients, families, and caregivers when assisting the multidisciplinary team.
• Serves as a liaison/contact for referring physicians, external medical offices, and patients in a timely, professional manner.
• Participates in continuous process improvement of patient outcomes, assuring appropriate utilization of resources to increase patient, family, and caregiver satisfaction.
• Maintains patient privacy according to local and national laws, treating all patient and family information as privileged and protected.
• Participates in local and US Oncology Network-sponsored events to share lessons learned and best practices in patient navigation.
• Supports and adheres to US Oncology Network Compliance Program, including Code of Ethics and Business Standards.

Qualifications

• Prior experience in patient navigation, oncology, ambulatory healthcare, care coordination, social services, medical assisting, or pharmacy services.
• BSW or backgrounds as experienced patient navigators, Medical Assistants, or Pharmacy Technicians are strongly encouraged to apply.
• High school diploma or GED, advanced education preferred.
• Preferred Certification: Certified in lay patient navigation through nationally recognized program such as American Cancer Society's LION certification or George Washington University's CHS or MCHES certification.
• Current Basic Life Support (BLS) certification.

Requirements

• Strong organizational and interpersonal skills.
• Strong knowledge and proficient use of an electronic medical record (EMR) system.
• Proficiency in reviewing medical records and other patient care information.
• Strong knowledge and understanding of HIPAA compliance and patient confidentiality regulations and policies.
• Ability to prioritize and re-prioritize quickly.
• Ability to develop collaborative relationships and work in teams, including medical, surgical, and radiation oncologists and referring providers.
• Strong written and verbal communication skills, including medical terminology and therapeutic interventions available.
• Ability to work with minimal supervision.
• Strong customer service skills.
• Strong knowledge of oncology patient care and outpatient practice workflow.
• Intermediate computer skills, including MS Office applications, internet querying, etc.
• Knowledge of community resources.

Working Conditions

• Remote Work Environment: This position is fully remote, requiring the employee to work from home or another quiet, private location with reliable internet access.
• Virtual Collaboration: Regularly collaborate with the interdisciplinary team via video conferencing, phone calls, and other digital communication platforms.
• Technological Proficiency: Must be comfortable using telehealth platforms, electronic health records (EHRs), and other digital tools necessary for remote patient care and communication.

Benefits

• Competitive benefits package including Medical, Dental, Vision, Life Insurance.
• Short-term and Long-term disability coverage.
• A generous PTO program.
• A 401k plan that comes with a company match.
• A Wellness program that rewards you for practicing a healthy lifestyle.
• Tuition Reimbursement.
• An Employee Assistance program.
• Discounts on some of your favorite retailers.