[Hiring] Patient Navigator @White Deer Run

Role Description

This role is 100% remote. We are seeking a compassionate, detail-oriented Patient Navigator to support our Intake & Needs Assessment team at our Pennsylvania Access Center. In this role, you will be the first point of contact for individuals seeking care and will play a vital part in guiding patients and their families through the admissions process. If you thrive in a fast-paced environment, have excellent communication skills, and have a passion for helping others access the services they need, we’d love to meet you.

• Promptly respond to inbound referrals via phone, fax, webform, etc. to assist clients and their families who are seeking treatment.
• Review prospective admissions against approved admission criteria, policies, and procedures.
• Initiate contact to gather required clinical and demographic data from patients and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.
• Perform other functions and tasks as assigned.

Standard Expectations:

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicate clearly and effectively to person(s) receiving services and their family members, guests, and other members of the health care team.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Maintains regular and predictable attendance.

Qualifications

• College degree preferred.
• Two years’ experience in healthcare admissions, preferably in the mental health or substance abuse field.

Requirements

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDS) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.

Benefits

• Pay: $19.00/hr
• Shift available: 3:30pm - 12am EST Tuesday - Saturday