[Hiring] Call Center Registered Nurse or Respiratory Therapist @Inizio Engage

Role Description

To deliver telephonic educational support to identified patients within the field of a designated disease state to meet all relevant standards as set by the company and Clinical Manager.

• Provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company.
• Provide therapy education and support.
• Collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required.
• Maintain excellent quality and provide superior customer service while adhering to program call guides, talking points, and FAQs.
• Use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information.
• Attend and successfully complete all trainings, courses, and related competency assessments per the program requirements within an appropriate standard and specified timeframe.
• Complete all required administrative responsibilities within the deadlines required for the program and Inizio Engage (e.g., computer updates, emails, and time reporting).
• Attend local and national program meetings and/or conferences, as required and if possible.
• Adhere to all company and client policies, procedures, and training requirements.
• Perform other reasonable duties as requested.
• Safeguard patient privacy and confidentiality in a remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
• Return and maintain all company equipment and materials according to company instructions.

Qualifications

• Current U.S. Healthcare professional license (RN, RT).
• Associate degree/Bachelor’s/BSN or equivalent work-related experience.
• Preferred minimum of 2 years of experience working in respiratory disease state or related field.
• A highly motivated self-starter with a desire to update professional knowledge base regularly.
• Competency with Call Center Telephone Technology Preferred.
• Demonstrate effective and professional communication.
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice.
• Demonstrable organizational skills and the ability to manage multiple tasks.
• Ability to multitask while maintaining high attention to detail and accuracy.
• Process excellence and ability to problem solve and be proactive.
• Strong working knowledge of Microsoft Office, client-specific applications, and database systems.
• Ability to join frequent meetings and calls without disruption or disconnecting.

Requirements

• The base pay range for this position is $23.80/hr – $44.20/hr.
• The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact.
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave.
• Company-paid holidays so you can rest, recharge, and focus on what matters most.
• Recognition programs, contests, and awards that celebrate your contributions.
• Continuous growth opportunities through learning, leadership development, and career advancement support.
• A collaborative culture where your ideas are valued and your work makes a difference.