[Hiring] Bilingual Virtual Medical Administrative Assistant @Staffing for Doctors

Role Description

Pure Balance Chiropractic is seeking a highly motivated Bilingual English/Spanish Virtual Medical Administrative Assistant to support a busy chiropractic practice specializing in Chiropractic Care, Personal Injury, and DOT Examinations. This role combines medical reception, patient communication, Personal Injury/insurance support, and marketing/business development.

The primary goal is to ensure that new-patient opportunities are captured, scheduled, followed up on, and moved through the appropriate process while providing excellent patient service.

Top 3 Responsibilities

• Phone & Patient Support – Main Focus
  • Handle high-volume inbound and outbound calls.
  • Provide phone coverage during regular business hours, including later-hour and weekend coverage.
  • Respond promptly to new patient inquiries and referral opportunities.
  • Schedule new patients and ensure appointments are properly documented.
  • Follow up on missed calls, inquiries, and prospective patients.
  • Collect patient demographics and referral information.
  • Prioritize and promptly schedule new Personal Injury referrals.
  • Communicate professionally with patients in both English and Spanish.
  • Provide friendly, confident, and professional customer service.
  • Understand patient needs and guide inquiries toward a scheduled appointment.
  • Maintain consistent follow-up with prospective patients until an outcome is reached.
• Insurance & Personal Injury Support
  • Assist with administrative tasks related to Personal Injury, insurance, and Workers' Compensation cases, including:
  • Insurance verification.
  • Personal Injury patient coordination.
  • Workers' Compensation support.
  • MedPay navigation and follow-up.
  • Communicating with insurance companies and adjusters.
  • Communicating with attorneys and law offices.
  • Collecting and maintaining attorney and insurance information.
  • Handling medical record requests.
  • Following up on outstanding insurance or Personal Injury-related items.
  • Understanding common Personal Injury and medical terminology.
  • Supporting attorney lien-based treatment workflows.
  • Maintaining HIPAA compliance and patient confidentiality.
• Marketing & Business Development
  • Support the practice's growth, particularly its DOT examination business, through proactive lead generation and follow-up.
  • Conduct outbound calls to prospective patients and leads.
  • Follow up with individuals who have expressed interest but have not scheduled.
  • Help convert inquiries into scheduled appointments.
  • Support outreach and business-development activities.
  • Maintain organized lead-tracking and follow-up.
  • Re-engage prospective patients who have not yet scheduled.
  • Identify potential referral and business-development opportunities.
  • Consistently follow up until each lead has a clear outcome.
  • Help increase appointment volume through proactive communication and lead conversion.

Qualifications

• Bilingual English/Spanish – Required
• At least 2 years of experience supporting a U.S.-based medical practice.
• Strong inbound and outbound phone experience.
• Excellent verbal and written English communication skills.
• Strong Spanish communication skills.
• Experience with medical appointment scheduling.
• Excellent patient/customer service skills.
• Comfortable making outbound calls and following up with leads.
• Strong organizational skills and attention to detail.
• Excellent follow-through and task ownership.
• Understanding of HIPAA and patient confidentiality.
• Professional and confident phone presence.

Requirements

• Personal Injury (PI) medical experience.
• Insurance verification experience.
• MedPay experience.
• Workers' Compensation experience.
• Experience communicating with attorneys or law offices.
• Chiropractic experience.
• Medical records experience.
• Business development or lead-conversion experience.
• DOT examination experience or knowledge.
• ChiroTouch Cloud experience.
• RingCentral experience.

Technology

• The practice currently uses:
• ChiroTouch Cloud – EMR
• RingCentral – Phone system
• ChiroTouch experience is a strong plus but not required.

Schedule

• Full-Time | 40 hours per week | Remote
• The schedule includes:
• 3 weekdays: 10:00 AM–7:00 PM EST
• Weekends: Required
• 5 days per week total

Compensation

The hourly rate will be determined based on the candidate’s experience, background, and level of expertise.