[Hiring] Bilingual Telephonic Care Coach @Humana

Role Description

The Care Coach evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitating interaction with resources appropriate for the care and wellbeing of members. The Care Coach 1 work assignments are often straightforward and of moderate complexity.

• Employs a variety of strategies, approaches, and techniques to support a member's optimal wellness state by coordinating services & resources.
• Identifies and resolves barriers that hinder effective care.
• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning.
• Understands own work area professional concepts/standards, regulations, strategies, and operating standards.
• Makes decisions regarding own work approach/priorities, and follows direction.
• Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.

Qualifications

• Bilingual English - Spanish/Polish/Arabic/Creole/Other
• Bachelor's degree in health and human services field or an LPN with the ability to be licensed in IL
• 2 or more years of Healthcare experience
• Knowledge of Microsoft Office Word and Excel
• Exceptional verbal/written communication and interpersonal skills
• Ability to use a variety of electronic information applications/software programs
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences
• Must have a separate room with a locked door that can be used as a home office to ensure continuous privacy while you work

Requirements

• Preferred residing in IL
• Certified Case Manager (CCM)
• Master's degree in health service related field
• Prior experience with Medicare & Medicaid recipients
• Previous experience with electronic case note documentation and experienced with documenting in multiple computer applications/systems
• Experience with health promotion, coaching, and wellness
• Knowledge of community health and social service agencies and additional community resources
• Experience with case management, discharge planning, and patient education for adult acute care

Benefits

• Medical, dental, and vision benefits
• 401(k) retirement savings plan
• Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• Short-term and long-term disability
• Life insurance
• Many other opportunities

Company Description

Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.