[Hiring] Bilingual Medical Virtual Assistant @Petit Psychiatry

Role Description

Petit Psychiatry is seeking a responsible, detail-oriented, and experienced Bilingual (Spanish-speaking) Virtual Assistant to join our growing team. This is a fully remote position supporting our clinical and administrative operations. The Virtual Assistant will play a vital role in organizing and maintaining records, managing communications, and coordinating patient appointments. The ideal candidate is tech-savvy, highly organized, self-directed, and comfortable working in a fast-paced healthcare environment. Experience in a mental health or medical setting is strongly preferred.

• Answer incoming phone calls, emails, and patient messages in a timely and professional manner.
• Schedule, coordinate, and confirm patient appointments and meetings.
• Conduct pre-appointment intake assessments and ensure completion of intake paperwork.
• Check in patients and collect copays and payments.
• Verify insurance information and follow up on outstanding balances.
• Obtain and document patient pharmacy information, current medications, medical history, chief complaint, and vital signs in the EHR (Experience in Charm HR is a plus).
• Review and relay physician instructions to patients.
• Send appointment reminders and copay notifications.
• Call in prescriptions to pharmacies as directed by the psychiatrist.
• Complete patient-requested paperwork and administrative forms.
• Maintain accurate, timely, and compliant documentation in the EHR.
• Correspond with the psychiatrist, CEO, and clinical team members regarding patient care and administrative needs.
• Respond promptly to staff inquiries related to patient concerns.
• Participate in meetings and committees as requested.
• Maintain records in compliance with applicable laws, regulations, and accreditation requirements.
• Perform other reasonable office-related duties as needed.

Qualifications

• Fluent in Spanish and English (verbal and written).
• 1–2 years of experience as a Virtual Assistant or in a related administrative role.
• Experience in a mental health or medical setting is a plus.
• Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint), Google Workspace, cloud-based tools, and EHR systems.
• Excellent organizational and multitasking abilities.
• Strong time-management skills with the ability to work independently.
• Reliable, self-motivated, and able to work with minimal supervision.
• Excellent verbal, written, and customer-service communication skills.

Requirements

• 20–40 hours per week.
• Availability to work evenings (EST), weekends, and holidays as needed.

Equal Opportunity Employer

Petit Psychiatry is an Equal Opportunity Employer and embraces diversity. We are committed to creating an inclusive environment and welcome applicants of all backgrounds, perspectives, and experiences.