[Hiring] Bilingual Medical Receptionist @Winning Assistants

Role Description

Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly.

• Handle inbound and outbound calls, appointment scheduling, and patient follow-ups.
• Reduce no-shows through proactive communication, including reminders, confirmations, and follow-ups.
• Support key administrative functions such as referrals, insurance verification, authorizations, and document management.
• Communicate regularly with patients via phone, text, and email in both English and Spanish.
• Thrive in a fast-paced, high-call-volume environment while managing multiple responsibilities.

Qualifications

• Strong phone etiquette and professional communication skills.
• Solid understanding of medical terminology (ophthalmology preferred).
• High attention to detail, especially for insurance and documentation tasks.
• Ability to multitask in a fast-paced, high-volume environment.
• Experience with scheduling, patient coordination, and administrative workflows.
• Familiarity with insurance processes, authorizations, and e-fax systems.
• Bilingual in English and Spanish (required).

Requirements

• Must be proficient in speaking and writing English very clearly.
• Must have relevant work experience.
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding (mandatory).
• Must be available for video meetings with your camera on (when needed).
• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Benefits

• Dedicated HR & Contractor Support Team for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional) for enhanced privacy and security.
• HIPAA & Cybersecurity Training + Certification (Provided).
• Top 1% VA Performance Training for communication, client management, and productivity systems.
• Client-Approved U.S. Holidays based on client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off as granted by your client.
• Access to Tools & Resources such as templates, workflow guides, and productivity tools.
• Optional Performance-Based Incentives based on client performance.