[Hiring] Bilingual Licensed Registered Nurse (RN) - Mandarin/Cantonese @Arine

Role Description

Are you passionate about helping patients navigate their medications and improve their health, and do you speak Mandarin or Cantonese? Join our Clinical Care team at Arine! As a Bilingual RN, you will play a vital role in supporting Chinese-speaking patients, enhancing care coordination, and helping them better understand and manage their medications - especially for conditions like heart disease and diabetes.

• Conducting follow-up calls with patients post-discharge, in Mandarin and/or Cantonese and English, to facilitate medication reconciliation and ensure understanding of their medication regimens.
• Providing patient education and adherence support on medications related to heart health and diabetes.
• Collecting blood pressures from members’ and providers’ offices and offering support/education in helping achieve HEDIS goals.
• Collaborating with pharmacists and healthcare providers to identify and address medication-related issues and health concerns that may lead to readmissions.
• Monitoring patient care across the care team, ensuring continuity and adherence to treatment plans.
• Documenting patient interactions and medication reconciliations accurately in Arine’s software platform.
• Engaging with hospitals, clinics, and pharmacies to coordinate care and resolve clinical issues promptly.
• Educating patients on their medications, potential side effects, and the importance of adherence to their treatment plans - in the language they’re most comfortable with.
• Triaging high-risk members to a clinical pharmacist for in-depth medication reviews, side effect concerns, cost concerns, or when pill burden is a concern.
• Participating in process improvement initiatives to enhance care coordination and patient outcomes.
• Assisting with obtaining necessary referrals and authorizations as part of the care management process.
• Working with providers’ offices to confirm medication histories and collect records for various CMS measures as needed.
• Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality.
• Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes.
• Scheduling patients for telephonic or videoconference appointments with clinical pharmacists.
• Preparing and sending patient educational materials and other necessary items as needed.
• Following established workflows while remaining flexible as processes evolve.
• Taking ownership of assigned work and seeing it through to completion.

Qualifications

• A Bachelor’s degree in Nursing (BSN) and/or an active Registered Nurse (RN) license in New York.
• Bilingual proficiency in Mandarin and/or Cantonese and English is required.
• Prior experience in case management and a solid understanding of care coordination processes.
• Strong knowledge of medication management, including medication reconciliation and related terminology.
• Excellent written and oral communication skills in both English and Chinese.
• Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment.
• Ability to prioritize effectively and manage multiple tasks in a fast-paced healthcare environment.
• Demonstrated reliability, accountability, and follow-through.
• High attention to detail with a strong commitment to documentation accuracy.
• Comfort working in a metrics-driven environment.
• A collaborative team player who can also work independently and demonstrate initiative.
• Openness to coaching, feedback, and continuous learning.
• Ability to work 40 hours/week (Monday–Saturday up to 7PM Pacific Time).

Requirements

• Ability to pass a background check.
• Must live in and be eligible to work in the United States.

Benefits

• Dynamic role with opportunities for learning and growth.
• Collaboration with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
• Temp-to-hire position for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs.
• Full benefits starting from day one during the temporary period.
• Hourly pay rate for this position is: $34-36 hour.

Company Description

Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

• Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work.
• Making a Proven Difference in Healthcare - We are saving patient lives and enabling individuals to experience improved health outcomes.
• Market Opportunity - Tackling one of the largest healthcare problems today.
• Dramatic Growth - Managing more than 18 million lives across prominent health plans.