[Hiring] Bilingual Care Coordinator @Pager Health

Role Description

The Bilingual Care Coordinator supports patients and members in navigating the healthcare system with a professional, service-oriented approach. This role partners with nurses, providers, and operational teams to coordinate care, manage scheduling, and support patient communication across the care journey.

As a non-licensed role, the Care Coordinator provides non-clinical support, helps resolve barriers to care, and ensures a high-quality virtual experience by addressing inbound and outbound needs. All clinical questions or concerns are escalated to licensed staff in accordance with established workflows.

• Candidates must be available for at least 2 weekend shifts per month and some holidays.
• Shifts may range from 4 to 12 hours (15–30 hours per week, based on business needs).
• Candidates must also be able to complete a 4-week paid training period (full-time), Monday - Friday from 9:00 AM to 5:00 PM.

Qualifications

• 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
• Strong verbal and written communication skills
• Ability to type 45+ words per minute
• Demonstrates strong technical proficiency with the ability to quickly learn and navigate new systems and tools
• Comfortable using multiple technology platforms and systems simultaneously
• Ability to work in a fast-paced, changing environment
• Strong organizational skills and attention to detail
• Ability to recognize when an issue requires escalation
• Strong Critical Thinking Skills
• Demonstrates coachability by receiving and applying feedback constructively to improve performance
• Bilingual fluency in English and Spanish, both written and verbal

Requirements

• Experience in healthcare support (e.g., care coordination, patient access, scheduling, customer service, or concierge support) across inpatient, outpatient, virtual, or contact center environments
• Training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role
• Familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem

Benefits

• Hourly Pay: $20 - $21/hour
• Work alongside passionate, talented, and mission-driven professionals
• Encouragement to shape your job, stretch your skills, and drive the company’s future
• Part of a remote-first, dynamic, and tight-knit team
• Opportunity to be an industry innovator making a positive impact on people’s lives