[Hiring] Bilingual Audiology Support Specialist @Demant Group

Role Description

We are currently seeking an audiologist or hearing instrument specialist to join our Audiology & Training team. The successful candidate can sit anywhere in Canada as this is a remote, home-based role.

• Focus on providing audiological phone support to our customers (fitting, troubleshooting, software, instrument selection, etc.) and technical product reviews
• Collaboration with Sales and Training with possibility of some travel requirement
• Participation in seminars, workshops, and product launches

Qualifications

• Master’s degree or equivalent in Audiology or Hearing Instrument Specialization
• 2+ years experience within a clinical environment
• Knowledge of NOAH and manufacturer software
• Excellent verbal and written communication skills and interpersonal skills to interact with customers
• Experience in selection and fitting of Hearing Instruments and FM systems

Requirements

• Background knowledge and experience with the following audiological tasks:
• Testing, fitting hearing aids, programming software and verification equipment
• Strong communication, customer service, interpersonal and presentation skills
• Excellent time management and negotiation skills
• Strong technical problem-solving abilities
• Able to work independently
• Excellent teamwork skills
• Bilingual in English and French, written and verbal is mandatory

Benefits

• Competitive salary
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Paid vacation
• Dynamic work atmosphere
• Accommodation

Company Description

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. For more than a century, the Demant Group has played a vital part in developing innovative technologies and know-how to help improve people’s hearing and health. In every aspect, from hearing devices, hearing implants and diagnostic equipment to hearing care all over the world, Demant is active and engaged. A growing business in intelligent audio solutions for gaming and office communication is also a significant part of the Group.