[Hiring] Behavioral Health Coach @The Cigna Group

Role Description

Our Custom Coaching program connects employees with a highly skilled wellness coach for face-to-face sessions. Coaches take a holistic approach to help employees set and accomplish goals, manage chronic conditions, and encourage healthy behaviors.

We are seeking a compassionate and skilled Behavioral Health Coach to support individuals in achieving their mental well-being and personal development goals. This role focuses on guidance, motivation, and skill-building rather than clinical diagnosis or therapy. As a coach, you will empower clients to navigate life’s challenges, enhance resilience, and build healthy habits through a whole-person approach to behavioral health.

Here’s more on how you’ll make a difference with our patients:

• Provide one-on-one and group coaching and support to individuals in areas such as stress management, emotional well-being, self-care, and personal growth.
• Identify customer health education needs through targeted health assessment activities, to include screenings for depression, anxiety, and stress.
• Utilize evidence-based techniques like motivational interviewing, cognitive behavioral strategies, and mindfulness practices to encourage behavioral change.
• Collaborate with clients to set achievable goals and action plans tailored to their needs, empowering clients to become active participants in their own health outcomes.
• Identify when clients may need clinical intervention and refer them to appropriate care when necessary.
• Assist customers in overcoming barriers to better health.
• Utilize biometric values and motivational interviewing techniques to collaborate with customers to drive improvement in clinical outcomes.
• Lead and support a variety of health and wellness promotional activities, including delivering educational workshops, wellness programs, or digital content to support behavioral health initiatives.
• Provide support for health-related site events, which include open enrollment, wellness committee facilitation, health fairs, etc.
• Maintain accurate and confidential client records in accordance with company policies and ethical guidelines.
• Stay informed on the latest behavioral health research, coaching methodologies, and best practices.

Qualifications

• Strong clinical skills with at least 3 or more years of experience in health coaching, health education, and health promotion with a behavioral health focus.
• Bachelor’s Degree required in a health-related field; behavioral health focused degree preferred.
• Current ACLS/BLS/CPR/AED Certification or ability to obtain during onboarding.
• Familiarity/experience with PHQ.
• Motivational interviewing and SMART goals.
• High energy level, with dynamic presentation skills.
• Positive role model in demonstrating healthy behaviors.
• Passion for health improvement.
• Ability to work independently.
• Customer-centric focus.
• Ability to proactively collaborate professionally with clients and other matrix partners.
• Understand and own a variety of clinical targets and outcome measurements.
• Proven administrative abilities, with strong computer and software application skills.
• Strong communication, active listening, and motivational skills.
• Ability to work with diverse populations and tailor coaching approaches accordingly.

Requirements

• Behavioral Health experience including knowledge of trauma-informed care, motivational interviewing, stress management, or holistic wellness approaches.
• Certification in Health Coaching, Behavioral Health Coaching, Life Coaching, or a related field (e.g., CHES, NBHWC, ICF or similar).

Benefits

• Comprehensive range of health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.