[Hiring] Behavioral Health Coach @Amwell

Role Description

As a Behavioural Health Coach, you are responsible for supporting and encouraging users as they engage with a wide range of Mental Health and Wellbeing programmes for anxiety, depression, and stress. You will provide guidance and one-on-one encouragement to those who need additional support in the form of written reviews. You will be a part of our rapidly expanding clinical team and play a critical role in our users’ success in SilverCloud programmes. Behavioural Health Coaches should expect to work on a part-time basis of 20 hours per week.

Core Responsibilities

• Demonstrate excellence and innovation in digital behavioural health coaching.
• Review user’s engagement and work with users to motivate, support and manage their health and wellbeing through a range of online programmes.
• Provide weekly written reviews to support and guide users as they progress through their programme.
• Monitor content for potential concern, using the data available and escalating information through the appropriate channels.
• Demonstrate supportive presence by expressing empathy, observing patterns in tracking, adding depth to user experience, and supporting realistic and personalized goal-setting.
• Encourage users to utilize their programme to meet identified goals, preventing lapse of user engagement and increasing depth of user understanding of the content and tools in the programme.
• Work collaboratively with the clinical supervisor team to respond to users, promoting safety and engagement as well as access to the appropriate treatment option.
• Attend monthly meetings with your manager, supervisor and attend a monthly group supervision.

Qualifications

• Currently undertaking or have completed a Master’s degree and/or a Doctorate in the field of Psychology, Social Care, Psychotherapy or Counselling and be registered (or be in the process of becoming registered) with an applicable recognised professional body in Ireland.
• A strong understanding of Online Mental Health Services.
• Experience working in Children & Young People services is desirable.
• Excellent communication, writing and typing skills; able to use written communication in a clear and personal way.
• Comfort using multiple technological tools in your day-to-day; able to adapt and grow with technological developments quickly.
• Insightful, empathetic and compassionate; closely observant about your users and able to see details to make your users feel known, supported and motivated.
• Excellent judgement; able to identify and appropriately respond to risk indications, recognize the limits of your training and expertise, consult a supervisor as appropriate, and operate within the boundaries of the coaching role.
• Experience with cognitive behavioural models, motivational interviewing or short-term therapy approaches.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days.
• Private Health Care – Irish Life.
• Pension.
• Life Insurance.
• Income Protection.
• Healthy work-life balance – wellness days and a supportive working environment.
• Employee Share Purchase Plan (ESPP).
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program.
• Free Subscription to the Calm App.
• Tuition Assistance Program.

Hourly Roles

The typical hourly wage range for this position is €16.00 - €18.00/hr. The actual hourly wage offer will ultimately depend on multiple factors including, but not limited to, knowledge, skills, relevant education, experience, complexity or specialization of talent, and other objective factors. This role may also be eligible for an annual bonus based on a combination of company performance and employee performance. Long-term incentive and short-term variable compensation may be offered as part of the compensation package dependent on the role.

Further, the above range is subject to change based on market demands and operational needs and does not constitute a promise of a particular wage or a guarantee of employment. Your recruiter can share more during the hiring process about the specific wage range based on the above factors listed.