Role Description
The Associate Director, Medical Training & Medical Information is a key member of the Medical Affairs organization and serves as the central point of contact for accurate, balanced, and compliant medical information to healthcare practitioners and other external stakeholders, as well as internal stakeholders. This role has two key areas of responsibility:
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Support the design, delivery, and continuous refinement of scientific, disease state, product, and capabilities training strategies for Medical Affairs.
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Manage the day-to-day Medical Information operations, including responses to unsolicited medical information requests, content strategy, vendor oversight, and adverse event and product quality complaint intake and reporting.
This individual will serve as the subject matter expert and primary point person for therapeutic area and product-related medical information and will help establish a scalable Medical Information and Field Medical support infrastructure as the organization grows.
Qualifications
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Bachelor's degree in a scientific or healthcare-related discipline required; advanced scientific, medical, pharmacy, nursing, or related degree preferred.
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6β8+ years of relevant experience in Medical Training, Medical Communications, Field Medical, or a related pharmaceutical/biotechnology function.
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Experience supporting a commercial-stage pharmaceutical or biotechnology product strongly preferred.
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Experience developing and maintaining medical/scientific content for Field Medical or Medical Affairs teams.
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Demonstrated experience managing medical information inquiries and developing scientifically rigorous medical information responses.
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Strong understanding of pharmaceutical product information, approved labeling, and the distinction between promotional and non-promotional medical communications.
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Experience working cross-functionally with Medical Affairs, Regulatory, Pharmacovigilance, Clinical Development, Commercial, Legal, and Compliance teams.
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Strong scientific and clinical writing skills with the ability to synthesize complex information into clear, concise, audience-appropriate content.
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Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment.
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Excellent attention to detail and commitment to scientific accuracy and compliance.
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Ability to work independently and effectively in a highly collaborative, cross-functional environment.
Requirements
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Advanced degree such as PharmD, PhD, MSN, PA, NP, or equivalent healthcare/scientific training preferred.
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Experience supporting an oncology product or oncology Medical Affairs organization.
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Experience supporting product launch or pre-launch Medical Affairs activities.
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Experience developing and delivering Medical Training strategies and working directly with MSL/Field Medical teams.
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Experience with Medical Information databases, inquiry management platforms, or content management systems.
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Experience managing external Medical Information vendors or service providers.
Benefits
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Scientific & Medical Acumen: Strong ability to understand, evaluate, and communicate clinical and scientific information.
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Medical Information Expertise: Demonstrated understanding of medical inquiry management, response development, and appropriate medical information practices.
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Content Development: Ability to create clear, accurate, balanced, and scientifically compelling medical content and training materials.
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Training & Facilitation: Ability to translate complex scientific information into effective training and educational experiences for scientific and non-scientific audiences.
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Cross-Functional Collaboration: Builds effective partnerships across Medical Affairs and the broader organization.
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Attention to Detail: Maintains a high standard of scientific accuracy, consistency, compliance, and content governance.
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Project Management: Effectively manages multiple concurrent projects, timelines, stakeholders, and deliverables.
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Business Acumen: Understands how Medical Information, Medical Training, and field medical materials support the broader Medical Affairs strategy and needs of a commercial organization.
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Ownership & Accountability: Serves as the subject matter expert and takes end-to-end ownership of the Medical Information and Medical Training functions.
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Communication: Communicates complex scientific concepts effectively through written materials, presentations, training, and cross-functional interactions.
Success in This Role
Success in this role will be demonstrated by:
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A well-organized, responsive, and scalable Medical Information function.
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Timely and scientifically rigorous responses to external medical inquiries.
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A centralized and well-governed library of current product information and medical resources.
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High-quality, compliant materials that effectively support the Field Medical organization.
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Effective onboarding and ongoing training of Field Medical and Medical Affairs colleagues.
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Consistent understanding and appropriate use of product information and approved medical materials across the organization.
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Strong partnership between Medical Information, Medical Directors, Field Medical, Regulatory, Safety, and other cross-functional teams.
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Identification of trends in medical inquiries that generate meaningful insights for Medical Affairs strategy.
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Clear processes, metrics, and governance that enable the Medical Affairs organization to scale as the business grows.