[Hiring] Associate Clinical Director @Lightfully Behavioral Health

Role Description

Lightfully is seeking an Associate Clinical Director for a virtual PHP/IOP program. This role is responsible for the day-to-day management of the site’s clinical operations and program-level performance. This includes performance across clinical, team, growth, and financial objectives. Milieu management and consultation during business hours is a requirement of the role.

Major Responsibilities:

• Upholds and maintains the vision, mission, and company values (i.e., Lightfully’s Shining Commitments).
• Leads site-level teams to achievement of goals in key areas of the business:
• Clinical
  • Provides leadership and day-to-day management of the site’s clinical operations; leads team to achieve key clinical performance indicators.
  • Ensures fidelity to the clinical model through supervision of clinical staff.
  • Partners with other departments and corporate leaders to implement quality initiatives and clinical training.
  • Achieves optimal client lengths-of-stay metrics, including facilitation of client admissions and transitions within levels of care.
  • Works with Compliance to ensure safety and compliance with all governing bodies and internal policies and procedures.
  • Responsible for client treatment experience at specific site.
  • Oversees treatment team to ensure clinical excellence and the delivery of appropriate clinical interventions.
• Financial
  • Responsible for meeting monthly budget targets.
  • Manages labor (adherence to labor model) and other variable expenses.
  • Participates in monthly operating review for region, with executive leadership team.
• Team
  • Oversees hiring, performance management, and job leveling for site-level positions.
  • Provide support and coaching to employees. Other management activities include (but are not limited to):
    • Interviewing, hiring, goal development, onboarding and ensuring continuous training requirements and compliance items are met.
    • 1:1 and team meetings to discuss successes, challenges, new projects, innovations, company changes, etc.
    • Timely coaching and disciplinary action (delivery and documentation), as needed.
    • Completing performance reviews for employees within company designated timeframes.
    • Maintain employees’ timecards in the Payroll system, ensuring the correct hours are accounted for, overtime is managed, and paid-time off requests are promptly addressed.
    • Ensures resolution of complaints, grievances, and disciplinary actions at the site-level.
    • Optimizes employee engagement, retention, and turnover at the site-level.
    • Ensures site-level teams are onboarded and trained effectively.
    • Provides “on-call” coverage as needed within their program(s).
• Growth
  • Accomplishes metrics related to ADC, inquiries, and admissions.
  • Drives site-level census growth in partnership with Marketing, Outreach, and Admissions.
• Culture
  • Ensures implementation of programs, across region, to promote the Company’s culture, vision, and Shining Commitments.
  • Performs other duties, as assigned.

Qualifications

• Master's degree in psychology-related field.
• Associate level BBS registration, in good standing, required. Full clinical licensure preferred.
• 5+ years of related experience, required, including:
• At least two (2) years of full-time work experience in a community program that serves clients who have a mental illness. Such experience must be in the direct provision of services to clients, of which one (1) year must be in the position of supervising direct care staff.
• At least one (1) year in a management or administration.

Requirements

• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time management skills.
• Proficient in Microsoft Office Suite or similar software.
• Ability to navigate Electronic Medical Record systems.
• When serving as the Administrator of the facility, this position is required to:
  • Complete Administrator certification and 20 clock hours of continuing education per year in areas relating to mental health and the care of the mentally ill, and/or administration.
  • Complete First Aid Training (First Aid Certificate).
  • Complete required health screening, TB clearance, Criminal Record Clearance.

Benefits

• Competitive compensation.
• Medical, dental, and vision insurance.
• Paid time off.
• Self-care days.
• 401(k) plan.
• Continuing education and professional development opportunities.
• Employee assistance program (EAP).
• A supportive, mission-driven culture that values authenticity, connection, and integrity.