[Hiring] Associate Director @UnitedHealth Group

Role Description

The Associate Director, Supplemental Data Operations, is responsible for providing leadership and consultation for the evaluation, governance, and optimization of clinical supplemental data sources that support Commercial, Medicare, and Medicaid reporting for HEDIS®, CMS, state regulatory requirements, and quality programs. This role is accountable for ensuring supplemental data sources are assessed, implemented, and maintained in alignment with NCQA guidelines, HEDIS technical specifications, and audit requirements, while maximizing enterprise value and data quality outcomes.

The leader partners across the enterprise with business, clinical, operational, technology, and reporting stakeholders to evaluate new and existing sources, vendor solutions, data integrations, and strategic initiatives. Through collaboration with stakeholders, this role is focused on ensuring supplemental data sources and processes are fit-for-purpose, auditable, and meet HEDIS reporting standards starting at implementation and continuing throughout the life cycle of the sources.

The Associate Director serves as a trusted advisor to support business decision-making, identify risks and opportunities, and guide the development of compliant, scalable solutions that achieve intended quality objectives.

This position supports overseeing supplemental data source governance, including:

• Efficacy evaluations
• Audit readiness activities
• Auditor approvals
• Documentation standards
• Business requirements development

The role will manage a team responsible for driving continuous process improvement through proactive identification of data quality opportunities, compliance, and operational efficiencies, establishing action plans that strengthen accuracy, efficiency and reduce audit risk.

Additionally, the Associate Director maintains executive-level communications and stakeholder engagement strategies, regularly participating in enterprise governance forums and quality leadership meetings to ensure alignment, transparency, and informed decision-making across the organization.

Success in this role is measured by the ability to influence cross-functional teams, drive technical and operational solutions that support data quality, ensure audit-ready supplemental data, and enable strategic business initiatives that deliver reliable, compliant, and measurable quality outcomes.

If you are able to work Central or Eastern Time Zone hours, you will have the flexibility to work remotely as you take on some tough challenges.

Qualifications

• 3+ years of experience in Healthcare Industry with Quality/Process Improvement focus with understanding of medical terminology and clinical care
• 2+ years of experience with HEDIS® documentation and auditing processes
• Experience working directly with HEDIS® auditors and NCQA Roadmap documentation
• Experience leading teams and working across teams to achieve successful outcomes
• Experience defining and writing business requirements and working with technology
• Experience working with clinical data sources and types, including but not limited to: FHIR, CCD, HL7, ORU, ADT
• Understanding of data gathering/analysis
• Comprehensive understanding of HEDIS® reporting with focus on supplemental data and audit requirements
• Advanced MS Excel and MS Access skills
• Advanced proficiency with MS Office (Including Word, Outlook, PowerPoint, Visio)
• Demonstrated success with project management and leading complex projects
• Demonstrated problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action
• Demonstrated excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or technical information in a manner that others can understand, as well as ability to understand and interpret complex information from others
• Proven ability to learn new technologies

Requirements

• 1+ years of experience writing SQL queries

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.