[Hiring] Alcohol and Drug Abuse Counselor @Ria Health

Role Description

The role of a Ria Health Recovery Coach is to support Ria members to reduce or eliminate alcohol use through pharmacotherapy, targeted protocols, technology platforms, and coaching tools.

• Provide education on alcohol use and its effects on health, the benefits of using pharmacotherapy, and effective behavioral change.
• Use various coaching tools based on CBT and MI to provide positive short- and long-term health outcomes for members.
• Utilize engagement techniques based on empathy, rapport, compassion, nonjudgment, warmth, and positive regard.
• Work interdependently with various team members and departments in a virtual team clinic environment.
• Monitor members to positive outcomes using Ria’s technology platforms.
• Collaborate with team members, develop new coaching tools, problem-solve retention concerns, and manage member coaching experiences from beginning to end.

Qualifications

• Certified as an alcohol and drug counselor in your state or equivalent to AADC, ADC, CADC, CADAC, LAADC, or MCAP.
• Certification must be part of IC&RC and able to apply for reciprocity.
• 3-5 years in AUD or addiction treatment.
• BA/BS and/or MA preferred.
• Background in addiction treatment/services, wellness, chronic disease management, and related topics.
• Secure private space with proper lighting to conduct video coaching sessions.
• Direct high-speed internet access for video coaching sessions.
• Experience with EMR systems, Zoom conferencing, and app-based applications.
• Knowledgeable of SUD treatment programs that are evidence-based and outcome-driven.
• Experience with pharmacotherapy and/or medicated-assisted treatment.
• Experience with a startup, virtual health, and/or telehealth settings.

Requirements

• Evaluation of new members including a standardized intake with a formulation of an individualized care plan.
• Collaborate with supervising medical staff and interdisciplinary treatment team to develop and revise member care plans.
• Facilitate individual coaching through 15-30 minute video/phone calls and app-based communication channels.
• Manage a caseload of members and monitor health outcomes, coordination of care, and case management services.
• Facilitate various evidence-based interventions to support pharmacotherapy, reduction in alcohol use, and promotion of positive health outcomes.
• Demonstrate professionalism, attentiveness, and promptness during sessions and technology interfaces with members.
• Build relationships with Ria members to ensure high engagement and quality experiences.
• Document sessions into EMR and billing systems.
• Develop a plan of action for maintaining members and keeping active productivity.
• Provide coordination of care, case management, and advocacy when needed throughout a member’s time with Ria Health.
• Provide coaching services during normal business hours and/or as approved.
• Plan around member load to optimize continuity of care.
• Track member engagement and outcomes throughout the program.
• Attend team meetings, coaching syncs, and other related meetings.
• Develop new clinical tools for Ria Members.
• Collaborate with Product and Coaching team on program development.
• Maintain HIPAA and privacy standards as determined by funding and accreditation bodies.
• Continuous learning and change advocacy as determined by industry trends, community needs, and best practices.
• Ability to work some evenings and/or weekends.
• Acknowledge that work may involve working with Protected Healthcare Information and agree to abide by all company policies for keeping that information secure and private.
• Agree to work within the policies and procedures of Ria Health, including Information Security, Acceptable Use, Remote Work/Teleworking, and Monitoring and Recording policies.

Benefits

• Join a team of mission-driven professionals dedicated to offering a next-generation solution in the treatment of heavy alcohol use and addiction.
• Experience professional growth within a rapidly expanding tech-healthcare company.
• Work remotely anywhere in the United States.
• Career opportunities include full-time, part-time, and on a contract basis.
• Competitive compensation.
• Telehealth training and development.
• Accrued PTO for full-time team members to support work/life balance.