[Hiring] Vice President, Digital Shelf @Tinuiti

Role Description

The VP of Digital Shelf is the senior leader and face of Tinuiti's digital shelf practice across Amazon, Walmart, TikTok Shop, and other retailers. You will set the vision for how commerce content drives conversion, share, and retail media efficiency and effectiveness for our clients, own the practice's growth and economics, and build the leadership bench that delivers the work. Scope covers shelf content strategy, retail media creative strategy, catalog and PDP content, the digital shelf content audit, and the standard for measuring creative performance on the shelf.

Key Responsibilities:

• Practice Vision: Define the digital shelf offering and its multi-year roadmap across Amazon, Walmart, TikTok Shop, and other retail. Move clients from reactive project work to proactive, always-on planning.
• Shelf Content Strategy: Set strategy for storefronts, A+ and Premium A+, detail page imagery, shelf video, TikTok Shop product pages and shoppable video, catalog and PDP content, and the creative that retail media runs against. Confirm audit findings that touch content make it into the creative brief.
• Future-Proofing: Anticipate how AI-generated content, retailer format changes, and the shift to shoppable and creator-led content on TikTok Shop will change what works on the shelf, and move our offering ahead of clients.
• Planning Practice: Own a retail readiness and seasonal planning offer, scoped as a monthly retainer, with a quarterly creative plan, content calendar, and seasonal refresh recommendations. Develop the plan with commerce team members and hand execution to the commerce and creative teams.
• AI Partnerships: Work with Amazon, Walmart, and TikTok Shop and other platform partners on AI beta releases and upcoming features, and find where AI can cut cost and cycle time in our content production and process.
• Digital Shelf Content Audit: Own the methodology and standard. Every audit ships with a creative diagnosis, a do-more / do-less read, and testable hypotheses the analysts pick up.
• Tooling: Recommend which content and creative analytics tools we adopt, building on the retail tools Ops already runs rather than duplicating them.
• Measurement Standard: Set the standard for measuring and reporting creative performance on the shelf, jointly with the analyst lead. Analysts execute, and results fold into the retail performance reporting Ops owns. Solve how to isolate the effect of a creative update from changes in media.
• Executive Presence: Serve as the senior commerce content voice at annual strategies, QBRs, renewals, and executive escalations, alongside the Ops lead who owns the performance story and the analysts who run the numbers. Expect roughly 25 to 30 percent of your time here.
• New Business: Own the commerce creative story in pitches and lead pursuits as the commerce content SME, in partnership with Business Development.
• Audit as Front Door: Build the path from audit to scoped work. Ops identifies the opportunity, strategists and analysts diagnose what is not working, and you build the creative strategy to deploy.
• Engagement Definitions: Define and sell how commerce creative strategy engagements work: an upfront content foundation, an ongoing monthly content strategy and testing cadence, and an analyst-only option, written to fit the account planning tiers Ops already uses.
• Thought Leadership: Represent Tinuiti externally as a digital shelf expert through speaking, webinars, and joint work with retail and platform partners.
• Leadership Development: Act as functional lead for creative strategists and analysts on commerce accounts and build a bench that runs audits and strategy without you.
• Playbooks and Training: Build the playbooks and best practices that put commerce content fluency across the team.
• Cross-Functional Partnership: Work with Commerce Ops, Creative, Media, and Analytics so content recommendations fold into the account plan Ops owns. Run a monthly commerce content review covering what the data says, what gets briefed, and what gets tested next.
• Shared Learning: Keep one record of what content worked and why, tagged by retailer and vertical, so wins move across clients.

Qualifications

• 15+ years in digital marketing, ecommerce, or creative strategy, with at least 8 years specializing in commerce content, digital shelf, or retail media creative and a minimum of 5 years in a senior leadership role.
• Demonstrated success building and scaling a commerce content or creative strategy practice, with measurable gains in conversion, share, or retail media efficiency on multi-million dollar accounts.
• Experience leading multi-layered teams, including hiring, coaching, performance management, and succession planning, and leading cross-functional teams without direct line authority.
• Experience owning or contributing to a P&L, with fluency in margin, utilization, and pricing for service offerings, and a record of turning a capability into sold, repeatable revenue.
• Credible with client C-suite stakeholders and in competitive pitches, with the ability to turn data into a clear point of view on what to make and why.
• Command of Amazon and Walmart content formats (A+, Premium A+, storefronts, PDP imagery, shelf video, sponsored creative) and working knowledge of TikTok Shop, including product pages, shoppable video, and creator-led content.
• Able to design audit methodology, test plans, and reporting standards, separate creative effects from media effects, and evaluate content analytics and retail media tools.
• Strength working across Creative, Commerce Ops, Media, and Analytics so content is an integrated part of the commerce account plan.
• Bachelor's degree in Marketing, Business, or a related field. MBA or equivalent experience preferred. Public speaking and thought leadership experience a plus.

Benefits

• Unlimited PTO: At Tinuiti, we believe you deserve time to rest, recharge, and enjoy life unplugged. We offer unlimited paid time off, a fully remote environment, and flexibility to take the time you need, when you need it. Additionally, we provide 20 paid holidays, including multiple long weekends.
• Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts.
• Retirement: Match up to 4% of your contributions at 100%.
• Perks and Wellness: Fringe, Forma, Unlimited Telemedicine and Teletherapy available at no cost, Thankful giving, Equity.
• Parental Leave: Birthing parents receive 16 weeks of leave with 100% pay (partners 12 weeks) after the birth or adoption of a child.
• Learning and Development: On-demand learning, mentorship program, leadership and management development programs and resources.