[Hiring] Solution Specialist @Marcus Thomas LLC

Role Description

The ideal candidate for the Solution Specialist position combines foundational Salesforce Marketing Cloud Engagement (MCE) knowledge with strong execution skills and a willingness to learn solution design and consulting best practices. Working under the guidance of a Solutions Architect or Technical Architect, the Solution Specialist supports the implementation of Salesforce marketing technology solutions through platform configuration, campaign execution, testing, documentation, and requirements analysis. This role serves as a key contributor to project delivery while developing the technical, analytical, and consulting skills required to progress toward a Solutions Architect position.

Daily Responsibilities:

• Support Solutions Architects and Technical Architects in the implementation of Salesforce solutions.
• Configure and maintain Marketing Cloud Engagement components including Email Studio, Journey Builder, Contact Builder, Automation Studio, and Mobile Studio when applicable.
• Build, test, and deploy campaigns, customer journeys, automations, and audience segmentation.
• Assist with requirements gathering, documentation, and implementation activities.
• Execute assigned project tasks in alignment with defined solution designs and best practices.
• Participate in testing, quality assurance, deployment validation, and issue resolution.
• Support release activities and maintain project documentation.
• Collaborate with architects, developers, project managers, and client stakeholders throughout the project lifecycle.
• Contribute to internal knowledge sharing, reusable assets, and continuous improvement initiatives.

Technical Knowledge:

• Experience with Salesforce Marketing Cloud Engagement (MCE).
• Experience building campaigns, customer journeys, automations, and audience segmentation.
• Understanding of email marketing, marketing automation, and customer journey concepts.
• Familiarity with Contact Builder, Data Extensions, and Subscriber Management.
• Experience using Lucidchart or similar tools for process and solution documentation.
• Participation in projects using Agile, Lean, or Waterfall methodologies.
• Familiarity with SQL, AMPscript, HTML, or related technologies preferred.
• Exposure to Marketing Cloud Next and Salesforce Data Cloud (D360) is a plus.

Qualifications

• English: Intermediate level.
• Strong organization and attention to detail.
• Minimum of one (1) year of experience with Salesforce Marketing Cloud or a comparable marketing automation platform.
• Experience working within consulting, professional services, or client-facing environments preferred.
• Exposure to Salesforce AI capabilities, including Agentforce, Einstein, and AI-driven marketing solutions is a plus.
• Familiarity with generative AI tools and concepts, including prompt engineering, AI-assisted content creation, productivity copilots, and responsible AI best practices is a plus.
• Salesforce Marketing Cloud Email Specialist certification preferred.
• Salesforce Marketing Cloud Administrator certification preferred.

Team Focus

• Promote collaborative teamwork with peers, project teams, and clients.
• Maintain a positive attitude and commitment to delivery excellence.
• Demonstrate ownership, accountability, and attention to quality.
• Continuously expand Salesforce, consulting, and solution delivery skills.
• Support knowledge sharing and contribute to the growth of the Salesforce practice.

Benefits

• Eligible for Monthly Recognition Awards.
• Kentico & Salesforce Certification exams paid for by Marcus Thomas.
• Monetary bonus for earning strategic certifications and accreditations.
• $20/month toward home internet/connectivity (the equivalent in local currency).
• Health and Wellness: You will be reimbursed up to $200 annually (the equivalent in local currency), per eligible staff member, for costs associated with health and wellness, including, but not limited to, gym memberships, psychology sessions, fitness watches and apps, fitness/soccer/yoga equipment and gear, and running shoes.
• Paid, flexible time off (Sick/Study/Vacation legal system).
• Paid, observed local National Holidays.
• Paid, 1 week extra per year as personal time off.
• Paid, Paternity leave: 4 weeks of time off.
• Annual Diversity & Inclusion Training.
• Time for Training / Certification.
• English Classes.
• Health insurance family pack (ARG: OSDE 310).
• Access to common spaces & events.
• Travel opportunities.
• Employee anniversary gift: breakfast delivery, except for Milestone anniversaries.