[Hiring] Social Media Manager @Keywords Studios

Role Description

It is a fixed-term contract expected to last approximately 6 months.

• Engage directly with players by responding to comments on different social media platforms.
• Work closely with team members to align on Tone of Voice, FAQs and response guidelines to provide clear communication to the community.
• Provide cover as the main point of contact for Community Managers when CM Lead is on holiday or sick leave.
• Manage client interactions when the CM Lead is on holiday or sick leave.
• Foster and maintain a positive work environment – build engagement, resolve conflicts.

• Create reports to analyze content performance and make recommendations based on findings.
• Assist the CM Lead in the production and delivery of performance reports to an agreed format and schedule.

• Lead the team when it comes to Paid Social Media.
• Assist the CM Lead in managing all processes and the timely delivery of Keywords’ Community Management services across multiple projects.
• Assist with training and coaching of new and existing Community and Social Media Managers.

• Develop calendars that include creative ideation and produce relevant and engaging content.
• Schedule content to be posted across social channels and write copy for content aligning to brand voice.
• Support campaign planning, audience and trend research and brand building.
• Align with the studio to understand what imagery is available and create additional assets, both static and video, when needed.

Qualifications

• Prior experience in community management/social media in gaming on a professional basis.
• Excellent written and verbal communication skills in English.
• Experience in and good understanding of Heybox, Rednote, Billibilli.
• Passionate about video games and social media.
• Strong understanding of social media/community management platforms/channels (Discord, Twitch, Reddit, Instagram, Facebook...)

Benefits

• As a remote role, we offer flexibility and a nice work-life balance.
• Our company culture is fun, friendly, diverse and inclusive, and we welcome people from all over the world.
• We work on exciting projects with global brands.
• Depending on your location, as well as each project and its needs, the job could be open to freelance cooperation or employment contract if there is a possibility within our global footprint.

Company Description

We help the world’s greatest game development/publisher studios on community and social media management, while they work hard to develop stunning game experiences, including MMOs, AAA blockbusters, indie gems and mobile hits.

We value diversity and inclusivity, and we are committed to creating a welcoming and supportive work environment for all our employees.

We look forward to receiving your application and learning more about your experience and qualifications.