[Hiring] Social Media Content Specialist @The Hummingbirds

Role Description

As a Social Media Content Specialist, you’ll help make sure campaigns run smoothly from start to finish and that our creators have the support they need along the way.

• Review creator content to ensure it meets campaign requirements and satisfies brand expectations.
• Provide clear, helpful feedback to creators when content needs to be updated.
• Track campaign completion and follow up with creators about upcoming and past-due deadlines.
• Hold creators accountable for completing high-quality work accurately and on time.
• Track completion issues and unreliable creator behavior for future campaign decisions.
• Use good judgment when something doesn’t fit neatly into a standard process.

This role is a great fit for someone who is detail-oriented, has good judgment, communicates clearly, and genuinely understands and enjoys social media.

We also see this as a growth role at Hummingbirds. You’ll learn our business from the ground up and get experience across creators, brands, campaigns, and our products.

Qualifications

• Bachelor’s degree in marketing, communications, or a related field is preferred, but relevant work or internship experience in social media, content creation, copywriting, customer support, marketing, or a similar area is acceptable.
• Very detail-oriented and a strong, clear writer.
• Good judgment and the ability to think through problems independently while knowing when to ask for help.
• Understanding of social media and a good instinct for what makes creator content work.
• Ability to give clear feedback and hold people accountable while being thoughtful and empathetic.
• Adaptable and comfortable in a growing startup where priorities and processes will change.
• Proactive in looking for better ways to do things and comfortable sharing ideas, feedback, and suggestions.
• Takes ownership, learns quickly, and is willing to jump in where needed.
• Comfortable using AI tools like ChatGPT and Google Workspace (Gmail, Docs, Calendar, Sheets, etc.).

Requirements

• Answer questions from creators participating in campaigns or using other Hummingbirds products, including Offers.
• Help creators understand campaign requirements, deadlines, platform processes, and what they need to do next.
• Assist with extension requests, campaign issues, and other situations that arise.
• Troubleshoot issues and know when to escalate them.
• Ensure creators receive accurate and consistent information from our team.
• Use Hummingbirds’ tools, including proprietary AI tools, to create campaign briefs based on brand goals and requirements.
• Turn brand direction into clear instructions for creators.
• Stay familiar with Instagram and TikTok trends and what makes creator content engaging.
• Incorporate feedback and edits from brands and internal team members.
• Work closely with Associate Customer Success Managers and other teams to ensure campaigns stay on track.
• Take ownership of issues and find solutions while knowing when to escalate.
• Keep campaign information, internal documentation, and team resources accurate and up to date.
• Look for recurring questions, inefficient processes, or opportunities to improve workflows.
• Participate in team meetings, training, and opportunities to share knowledge.
• Help test and adopt new tools, processes, and product changes as Hummingbirds grows.
• Support other operational priorities when needed.

Benefits

• Health, dental, and vision insurance options.
• 401(k) plan.
• 100% remote workplace with a work-from-anywhere policy.
• Unlimited PTO.

Interview Process

We use the same interview steps for all candidates to help keep our hiring process consistent and fair. Here’s what to expect:

• Video call with hiring manager.
• Campaign brief & selection exercise/workshop call.
• Video call with hiring team.