[Hiring] Social Media Associate @Kiva.org

Role Description

The Social Media Associate plays a pivotal role in amplifying Kiva’s mission, advancing its brand, and maximizing engagement across digital channels. This role is responsible for developing and executing a comprehensive social media strategy that resonates with Kiva’s diverse audiences and supports cross-functional goals.

• Partnering closely with the Sr. Manager of Growth and Lifecycle.
• Overseeing day-to-day content planning, creation, and scheduling.
• Leveraging data and trends to optimize channel performance.
• Ensuring Kiva’s digital presence is consistent, engaging, and aligned with organizational priorities.
• Making recommendations for potential channel expansions to YouTube, Pinterest, Reddit, TikTok, or others.
• Working closely with the Creative team to plan engaging and informative content.

Qualifications

• 2+ years of experience managing social media publishing and community engagement.
• Demonstrated experience in social media management for established brands (nonprofit or corporate).
• Experience with Sprout Social or similar social management platforms.
• Experience with Canva and with implementing brand guidelines into designs.
• Strong attention to detail and operational consistency.
• Clear, professional written communication skills.
• Ability to triage and escalate issues appropriately.
• Comfortable working independently within a defined scope.

Requirements

• Help define strategy for social media profiles, ensuring compliance with best practices.
• Work with Sr. Manager to build a program to maintain relationships with paid influencers.
• Plan, pitch, and manage the design and copywriting process of new content.
• Coordinate with the Creative team Project Manager to source evergreen assets.
• Participate in annual marketing campaign planning.
• Maintain an understanding of each channel’s algorithm changes.
• Serve as the administrator of Kiva’s Sprout social account.
• Document planned posts on the Growth & Lifecycle team’s content calendar.
• Monitor Sprout Smart Inbox daily for comments, messages, and mentions.
• Compile monthly social performance reports across platforms.

Benefits

• A work-from-home position; the final candidate must be authorized to work in one of the states below.
• An opportunity to improve real lives, solve hard problems, and change the world.
• Friendly, supportive, and adventurous environment with a team of engaged colleagues.
• A comprehensive, industry-leading benefits package including health, dental, and vision insurance, parental leave, professional development, 401k matching, and unlimited PTO.
• Opportunities to connect with and learn from colleagues and partners around the world.
• Salary range: $51,700K - $62,600K; a final offer will be dependent upon a candidate’s location, skills, and experience.
• Currently, we are only able to hire home employees residing in specific states.