[Hiring] Senior Manager, Web Strategy and Ops @Amgen

Role Description

Join Amgen’s Mission of Serving Patients. The Amgen Global Content Excellence Team is seeking a strategic web leader to shape US commercial web strategy and operations across brand and Patient Access & Reimbursement (PAR) teams. As part of Global Customer Capabilities & Innovation (GCCI), the Senior Manager translates business priorities into an integrated web portfolio, operating plans, investment recommendations, and measurable outcomes. The role leads US-wide demand planning, forecasting, and budget support, and manages a team of four direct reports while partnering with business, technology, agency, design, analytics, and capability leaders to deliver trusted, effective, and scalable digital experiences.

• US Web Strategy and Executive Partnership: Set the vision, priorities, and annual roadmap for the US commercial web portfolio across brand and PAR experiences. Advise senior business leaders on opportunities, trade-offs, risks, and investment choices; connect web capabilities and customer needs to business objectives and communicate progress through clear recommendations and measurable outcomes.
• Portfolio, Demand, and Resource Planning: Lead US-wide web intake, demand planning, and prioritization with brand, PAR, Web Technology, and other stakeholders. Translate business needs into a sequenced portfolio with defined outcomes, ownership, scope, dependencies, resource assumptions, and delivery plans. Balance strategic value, patient and customer needs, risk, capacity, and timing.
• Forecasting and Budget Management: Coordinate US-wide web forecasting and budget support, including annual planning, periodic forecasts, demand and capacity scenarios, and investment tracking. Partner with business owners and delivery teams to develop evidence-based recommendations, surface funding or capacity gaps early, and align resources to approved priorities.
• Operating Model and Delivery Governance: Establish and continuously improve the US web strategy and operations model, governance, decision rights, and performance measures. Oversee cross-functional delivery from discovery and planning through launch and optimization, ensuring clear accountability, effective handoffs, launch readiness, and timely resolution or escalation of risks, issues, and dependencies.
• Digital Performance and Continuous Improvement: Use analytics, customer insights, GEO/SEO performance, accessibility, compliance, and operational data to assess portfolio health and identify opportunities to improve web experiences and business outcomes. Partner with analytics and technology teams to define KPIs, communicate trends, and apply lessons learned to roadmaps, standards, capabilities, and ways of working.
• People and Team Leadership: Lead and develop four direct reports by setting clear goals, delegating portfolio and functional ownership, coaching performance, and building strategic, operational, and stakeholder-management capabilities. Foster an inclusive, accountable team culture and align team capacity to the highest-priority US web needs.

Qualifications

• Doctorate degree and 2 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership
• OR Master’s degree and 4 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership
• OR Bachelor’s degree and 6 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership
• OR Associate’s degree and 10 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership
• OR High school diploma / GED and 12 years of experience in web strategy, digital operations, portfolio management, commercial planning, or related digital leadership

Requirements

• US Commercial Web Strategy: Experience setting strategy, operating models, or multi-year roadmaps for a complex web or digital portfolio, ideally across commercial brands and patient access or reimbursement experiences.
• Portfolio, Forecasting, and Financial Planning: Demonstrated experience leading demand planning, prioritization, forecasting, budget development or support, resource scenarios, investment tracking, and variance management across a broad portfolio.
• Executive Advisory and Strategic Communication: Ability to synthesize business, customer, financial, technical, and risk information into concise recommendations, decisions, trade-offs, and measurable outcomes for senior leaders.
• People and Cross-Functional Leadership: Experience leading and developing direct reports and aligning cross-functional teams in a matrixed organization. Builds accountability and productive partnerships across business, finance, technology, content, analytics, design, and external agencies.
• Web Lifecycle, Governance, and Risk: Success overseeing digital initiatives from strategy and discovery through development, launch, measurement, and retirement, with sound judgment around regulatory, privacy, accessibility, cybersecurity, brand, and operational requirements.
• Measurement and Continuous Improvement: Experience defining portfolio and operational KPIs, interpreting performance and delivery trends, and using evidence and stakeholder feedback to improve digital experiences, capabilities, and ways of working.

Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans and bi-annual company-wide shutdowns.
• Flexible work models, including remote work arrangements, where possible.

Company Description

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.