[Hiring] Senior Lead Account Executive @Capital One

Role Description

The Senior Lead Account Executive provides operational business support for business partners. Key responsibilities include:

• Project managing partner onboarding
• Conducting training on tools and systems
• Leading operational projects to implement new products, releases, and solutions
• Resolving escalated customer issues
• Managing operational relationships with large, complex partners
• Providing guidance by coaching and training junior team members

Responsibilities

• Manages unique and complex partners that have strategic importance to the network
• Acts as a Subject Matter expert on Authorization and settlement applications and other internal systems, tools, and products
• Leads strategic department projects, supporting other company projects and initiatives
• Supports leadership team to analyze data and drive improvements that are quantified with metrics
• Manages the full life-cycle of complex, cross-functional process improvement initiatives with significant impact across multiple departments
• Identifies and addresses gaps across teams, processes, and systems to mitigate common failure modes
• Acts as coach to peers and mentor to junior members
• Seeks opportunities for improvement within the department

Qualifications

• High School Diploma, GED or equivalent certification
• At least 6 years of account management or operations experience within the payments industry

Preferred Qualifications

• Bachelor’s Degree in Business, Finance, Information Technology or Engineering
• 7+ years of account management or operations experience within the payments industry
• Experience influencing key stakeholders, executive level clients or internal business partners
• Fluent in Spanish and English

Salary Information

• Remote (Regardless of Location): $138,100 - $157,700 for Senior Lead Account Executive
• Riverwoods, IL: $138,100 - $157,700 for Senior Lead Account Executive

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on:

• Full or part-time status
• Exempt or non-exempt status
• Management level

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.