[Hiring] Senior Competitive and Market Intelligence Manager @Genesys

Role Description

As a Sr. Market & Competitive Intelligence Manager at Genesys, you will analyze competitor moves, market shifts, and insights from our wins and losses to deliver actionable intelligence for Sales, Product, and Marketing. You will turn evidence into insight that shows why we win and lose, where competitors are heading, and how Genesys should position itself as the Agentic AI CX Platform for the Enterprise.

As a core member of our highly collaborative Market & Competitive Intelligence team, you will partner closely with stakeholders across Product, Marketing, and Sales to connect what we learn in the market with what we hear from the field. You will turn those insights into recommendations for the business and actionable competitive guidance for sellers, including:

• Battlecards
• Competitive plays
• Concise briefings

Win/loss data will be a key input, helping you identify patterns, understand competitive dynamics, and translate findings into field-ready content. The impact shows up in the deals we win and the decisions we make:

• The battlecard a rep reads before a customer call
• The pattern in loss data that changes a roadmap conversation
• The early signal that gives leadership time to respond

You will leverage AI tools to accelerate research, monitoring, and synthesis, while applying the critical judgment needed to ensure findings are relevant, accurate, and trustworthy. This role provides broad visibility across Genesys at a time when agentic AI, orchestration, and a rapidly evolving competitive landscape are reshaping customer experience. You will help determine where Genesys can lead, where we are exposed, and what the field needs to compete effectively.

Qualifications

• 8+ years of experience in competitive or market intelligence, product marketing, product management, or strategy
• Bachelor’s degree in business, economics, marketing, a technical discipline, or equivalent experience
• Experience in enterprise software or SaaS, with a strong understanding of AI technologies; experience in CX, CCaaS, or WEM is a plus
• Demonstrated ability to analyze qualitative and quantitative data, including deal and interview data, and draw defensible conclusions
• Strong written and verbal communication skills, with the ability to tailor insights for executives, product teams, and sellers
• Self-starter who takes ownership, frames ambiguous questions, drives work from analysis through recommendation, and effectively manages competing priorities
• Collaborative and adaptable team player who builds trust quickly with Product, Marketing, and Sales partners and works effectively across global teams
• Intellectually curious, driven to explore, and motivated to become a SME in frontier technologies and standards, including agentic AI
• Willingness to travel up to 15%

Requirements

• Experience leveraging AI tools for research, analysis, and synthesis
• Hands-on experience managing win/loss programs or analyzing win/loss, voice-of-customer, and deal data
• Experience working with data platforms and CRM systems such as Snowflake and Salesforce
• Familiarity with intelligence platforms such as AlphaSense and Clozd, and expert networks such as GLG

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments