[Hiring] Senior Channel Marketing Lead @Microsoft

Role Description

We are seeking a strategic, results-driven leader to own two important areas for our North America Consumer business: AI Innovation across the organization, and our Retail Labor Program across our largest retail partners. This role sits at the intersection of innovation, retail execution, partner strategy, and operational excellence. You will help identify and scale practical ways AI can transform how our teams work, make decisions, and engage with partners and customers, while leading Microsoft’s approach to how we deploy and optimize labor across our top North America retailers in the U.S. and Canada.

Responsibilities

• AI Innovation & Transformation
  • Accelerate the practical adoption of AI across the North America Consumer organization as a hands-on AI partner to the business.
  • Spot the process gaps where AI can take work off the team’s plate, starting with our own internal processes and reporting first.
  • Build the lighter solutions yourself — the quick, low-code fixes that relieve day-to-day churn.
  • Route the bigger needs, well-scoped and RAI/SFI-ready, to WDS Business Strategy & Operations.
  • Take AI to our partners and put it to work across the customer journey.
  • Champion AI adoption across the function and region.
  • Create a pipeline of AI opportunities, prioritized on business value, scalability, and feasibility.
  • Apply AI within the retail labor ecosystem itself.
  • Share learnings, best practices, and successful use cases across North America and with global stakeholders.
• Retail Labor Strategy & Execution
  • Own the strategy and execution of Microsoft’s North America retail labor program across priority retail partners.
  • Develop and lead the North America retail labor strategy across Microsoft’s priority retailers.
  • Own the end-to-end labor operating model.
  • Lead relationships with our outsourced labor agencies and partners.
  • Partner closely with Sales, Marketing, Category, Finance, Analytics, and retail account teams.
  • Establish clear KPIs and measurement frameworks to evaluate program performance.
  • Use data and insights to continuously optimize labor deployment.
  • Own the labor budget and contracts end to end.
  • Drive consistency in execution while enabling retailer-specific approaches.
  • Serve as the North America subject matter expert for retail labor.

Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Public Relations or related field AND 6+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience OR equivalent experience.
• Master's Degree in Business Administration, or related field AND 8+ years Digital, Retail, Channel Marketing, Marketing, Retail Sales, or commercial sales experience OR Bachelor's Degree in Business, Marketing, Communications, Public Relations or related field AND 12+ years digital, retail, channel marketing, marketing, retail sales, or commercial sales experience OR equivalent experience.
• 2+ years project leadership/generic management experience.

Requirements

• Channel Marketing IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year.
• There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Benefits

• Certain roles may be eligible for benefits and other compensation.
• Find additional benefits and pay information here .