[Hiring] Retention Marketing Specialist @UN/COMMON

Role Description

The Retention Marketing Specialist owns the day-to-day execution of email and SMS production for our clients. This includes:

• Project management
• Content planning
• Copy and creative briefs
• HTML builds
• QA
• Scheduling

You will manage end-to-end production and keep timelines on track across design, strategy, and client teams. You will work closely with a Retention Marketing Strategist to support retention strategy, reporting, and ongoing optimization.

If you enjoy organized workflows, sharp deadlines, clean builds, and improving the customer journey through thoughtful messaging, you will do well here.

Qualifications

• 2 years of experience in retention marketing, specifically across email, SMS, CRM, or loyalty programs.
• Hands-on experience with an Email Service Platform (ESP), with a strong preference for Klaviyo.
• Strong copywriting skills for direct-to-consumer (DTC) e-commerce, with the ability to adapt tone and style to match different client brands.
• A solid understanding of email analytics and the ability to translate data insights into actionable strategy.
• Clear understanding of the difference between marketing campaigns and automated flows, and knowing when to deploy each.
• Proficiency in building segmented customer lists using behavioral and transactional data.
• Experience working within Shopify or directly supporting Shopify-based clients.
• A proactive, organized approach, with the ability to think through the entire customer journey and work effectively in a fast-paced, collaborative team.

Requirements

• All applications and resumes must be submitted in English. Applications in other languages will not be considered.

Benefits

• This is a contract position.
• Up to 40 hours weekly.
• Remote.

Selection Process

• The selection process includes a video interview screening, followed by role-specific discussions (possible assessment) and a final leadership conversation.

Commitment to Inclusion

UN/COMMON is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where all employees can thrive and bring their full selves to work.

Company Description

UN/COMMON is a digital experience and marketing agency that launches and grows the world’s best emerging brands. We believe the future of consumer-facing brands starts with creating authentic stories built for the consumer first and brand second. We are extremely proud to work with revolutionary brands such as Selena Gomez’s Rare Beauty, Dermalogica, Liquid Death, Lemon Perfect, and more.

UN/COMMON has been recognized by Inc. Magazine as one of the fastest-growing private companies in America, reflecting our people-driven approach to growth, innovation, and excellence.