[Hiring] Reputation & AI Visibility Specialist @Eleanor Health

Role Description

When someone searches for a suboxone doctor near them, asks an AI assistant where to get help with drinking, or reads a community thread about virtual addiction treatment, we want Eleanor Health to show up — accurately, warmly, and in a way that helps them take the next step.

As the Reputation & AI Visibility Specialist, you will own how Eleanor Health appears across the places people actually look for treatment:

• Business listings and healthcare directories
• Reviews
• Recovery communities
• Earned media
• AI assistants and AI-generated search results

This is a hands-on role at the intersection of local search, reputation management, community engagement, and the emerging discipline of getting recommended by AI. It is not a brand awareness position with soft metrics — it is an acquisition role with a number attached, and it carries a capability our growth plan depends on.

This role reports to the Sr. Manager, Organic & AI Visibility.

Qualifications

• Roughly 3+ years in digital marketing with real depth in local SEO, reputation management, or digital PR
• Experience building or running a review generation and response program
• Strong written communication across review responses, community posts, and media briefs
• Comfort building your own reporting and defending your numbers
• Sound decision-making in a space with hard compliance constraints around patient privacy
• Comfortable learning new systems and working in a discipline that is still taking shape

Requirements

• Own Eleanor Health's business listings across every market we serve
• Manage healthcare directory and health plan provider directory listings
• Audit and remediate name, address, and phone consistency across all platforms
• Establish and maintain category strategy, service listings, hours, attributes, and profile completeness
• Build and maintain a system of record for listings
• Identify and resolve listing suppressions, duplicates, and unverified profiles
• Design and operate an ethical review generation program
• Respond to reviews across platforms with warmth and care
• Monitor review volume, rating, and sentiment by market
• Partner with Compliance and Legal to ensure all review practices meet HIPAA and 42 CFR Part 2 requirements
• Establish a baseline for AI visibility and improve it
• Monitor for material misinformation about Eleanor Health
• Identify opportunities to strengthen Eleanor Health's entity signals
• Track and report AI citation and recommendation share
• Monitor discussions in recovery communities and forums
• Manage the day-to-day public relations agency relationship
• Own hands-on editorial distribution and syndication efforts
• Build and maintain reporting on listings accuracy, review performance, and earned coverage

Benefits

• Generous Paid Time Off (prorated for new employees)
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage
• 401(k) plan with 3% match
• Short-term disability
• Long Term Disability (employee paid)
• Life Insurance (both Eleanor and employee-paid options available)
• Family Medical Leave for approved family and medical reasons
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan