[Hiring] Mobile Marketing Operations Manager @Mozilla

Role Description

The Firefox Product Marketing team works closely with Product, Marketing, Creative and other cross-functional partners to drive acquisition, activation, engagement and retention across the entire user journey. The Mobile Marketing Operations Manager will serve as the operational anchor for Firefox Mobile marketing execution. They will translate product marketing and growth strategies into reliable, repeatable execution across App Store Optimization (ASO), lifecycle programs, product launches and other priority growth initiatives. They will also improve execution quality and team scalability by developing stronger processes, automation and AI-assisted workflows.

What you’ll do:

• Coordinate and execute ASO initiatives, including metadata updates, creative experiments and app store events, in collaboration with Product Marketing and our external agency.
• Translate approved lifecycle campaign briefs into executable plans and support hands-on campaign execution across key moments in the user journey.
• Support the execution of product launches and other priority growth initiatives by coordinating workstreams, cross-functional handoffs and operational follow-through.
• Own shared localization, quality assurance and operational readiness workflows across supported workstreams, identifying and escalating blockers and risks before they affect delivery.
• Gather and consolidate performance data and operational learnings from campaigns and experiments to support reporting, synthesis and future optimization decisions.
• Develop scalable processes, automation and AI-assisted workflows—including solutions using Claude Code and Cowork—to improve execution consistency and reduce coordination overhead.

Qualifications

• 5+ years of experience in marketing operations or a similar role.
• Experience with mobile growth or ASO, including metadata optimization and creative experimentation.
• Experience coordinating and executing multi-step marketing programs across multiple workstreams, stakeholders, timelines and dependencies.
• Strong operational judgment, organization and attention to detail, with the ability to prioritize effectively and work independently.
• Experience creating repeatable processes, workflows and documentation that improve execution quality and efficiency.

Commitment to our values:

• Play to win
• Build for people first
• Engage evidence over ego
• Decide and deliver
• Ship, learn, repeat

What will help you stand out:

• Comfort working with performance data, including campaign measurement, experiment analysis and reporting.
• Experience building automated and AI-assisted workflows using Claude Code, Cowork, or similar tools.

Benefits

• Generous performance-based bonus plans for all eligible employees - we share in our success as one team.
• Rich medical, dental and vision coverage.
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute).
• Quarterly all-company wellness days where everyone takes a pause together.
• Country-specific holidays plus a day off for your birthday.
• One-time home office stipend.
• Annual professional development budget.
• Quarterly well-being stipend.
• Considerable paid parental leave.
• Employee referral bonus program.
• Other benefits (life/AD&D, disability, EAP, etc. - varies by country).