[Hiring] Marketing Operations Manager @Operation Smile

Role Description

The Marketing Operations Manager plays a pivotal role in supporting a high-performing global marketing and communications team. This position ensures that marketing initiatives are executed efficiently, on time, and on budget through strong project management, streamlined processes, and effective cross-functional collaboration.

• Oversees marketing operations, budget and invoice management
• Provides process-oriented leadership to help advance Operation Smile’s mission and strategic goals

Essential Functions

• Project & Process Management:
  • Lead end-to-end project management for global marketing initiatives, ensuring deliverables meet deadlines, stay within scope, and align with organizational strategy.
  • Develop, implement, and optimize workflows, processes, and tools to increase efficiency and consistency across the global marketing function.
  • Maintain project trackers, timelines, and reporting dashboards to provide visibility into campaign progress and performance.
  • Coordinate cross-functional projects involving marketing, communications, fundraising, and program teams.
• Budget & Invoice Management:
  • Manage the global marketing budget in partnership with finance and leadership.
  • Track expenses, process invoices, and ensure accurate and timely financial reconciliation.
  • Provide regular budget reports and forecasts to leadership, ensuring resources are allocated effectively.
  • Partner with vendors and agencies to manage contracts, scopes of work, and billing.
• Cross-Functional Collaboration:
  • Act as a liaison between marketing and internal teams (programs, development, digital, communications, operations) to ensure alignment and smooth execution of initiatives.
  • Support regional and local marketing teams in tailoring global strategies for local implementation while maintaining brand and message consistency.
  • Facilitate regular communication and knowledge sharing across global marketing colleagues.
• Data & Performance Management:
  • Develop and maintain systems to track marketing KPIs, campaign outcomes, and operational efficiency.
  • Support reporting and analysis to inform decision-making and drive continuous improvement.
  • Ensure proper adoption and use of marketing platforms, tools, and CRM systems.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field required
• Master’s degree preferred
• 5+ years of experience in marketing operations, project management, or a related role; non-profit or global organization experience strongly preferred
• Demonstrated success managing marketing budgets, processes, and systems
• Proven ability to collaborate across functions and engage stakeholders at all levels
• Exceptional project management and organizational skills; experience with tools such as Asana, Trello, or Monday.com preferred
• Strong analytical and financial management skills with high attention to detail
• Process-driven mindset with the ability to design and implement scalable workflows
• Excellent communication and interpersonal skills, with cultural sensitivity in a global environment
• Ability to thrive in a fast-paced, matrixed organization and manage multiple priorities simultaneously
• Mission-driven and passionate about advancing global health impact
• Highly collaborative, with strong relationship-building skills
• Flexible, agile, and adaptable to changing priorities and diverse teams
• Proactive problem-solver who brings structure, clarity, and accountability to the work

Requirements

• Operation Smile is committed to pay transparency. The anticipated salary range for this position is $71,200 to $82,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Benefits

• Engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being
• Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching
• Kick back and relax with Operation Smile's all-in-one health plans covering health, pharmacy, dental, and vision needs
• Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances
• Flexible time off and company-paid holidays
• Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements
• Participate in international medical trips, community outreach, and global health initiatives through unique employee programs