[Hiring] Marketing Inquiry Response Associate @HRS Talent Solutions

Role Description

The Marketing Inquiry Response Associate checks the current campaign information, gives a factual routine answer, and routes individual service questions. The job is full-time and remote, pairing customer service replies with office administration records of incoming responses.

• Understand which message prompted the question.
• A campaign may have several versions with different dates or landing pages.
• Ask for the relevant link or reference when needed and compare it with the approved brief.
• A question about general program information can receive a published resource.
• A pricing or account-specific issue belongs to a specialist.
• If an offer has ended, use current terms and avoid promising an extension.
• Record the person's actual question and the answer or owner assigned.
• If someone asks to stop receiving messages, follow the contact preference process promptly.
• A repeated question can be useful feedback for the campaign team; provide examples without sharing a full private conversation in a broad report.

Qualifications

• Prior customer service or office administration experience is welcome.
• Training is provided covering campaign resources, online records, and consent.
• Clear writing and respect for a person's contact choice matter.

Requirements

• Full-time remote at $30 per hour.
• A quiet home office or similar setting supports written replies.
• Check the actual offer date before answering.
• Follow the employer privacy process before linking public and private responses.

Benefits

• Training covers the active campaigns and response categories.
• The job rewards accurate, respectful replies that help a person understand the offer without pressuring them.