Role Description
We're looking for a hands-on, detail-oriented Marketing Automation Specialist with 5–7 years of experience to join our Automation & Delivery team. In this role, you'll help drive last-mile campaign delivery by building personalized and scalable experiences across email, messaging, and web touchpoints. You'll own technical execution in Salesforce Marketing Cloud (SFMC), including journey building, automation, and end-to-end execution.
You'll work across integrated channels—from email to WhatsApp messaging and splash/webinar pages—delivering real-time content, dynamic data integrations, and seamless user journeys. You must be technically fluent, operationally excellent, and passionate about translating marketing strategy into real-world execution.
Key Responsibilities
-
Build and optimize multi-step automation journeys in SFMC using Journey Builder, Automation Studio, Email Studio, and Content Builder.
-
Own dynamic content personalization using Movable Ink and SFMC scripting (AMPscript, SSJS).
-
Leverage knack for audience creation, logic setup, and governance across multiple channels.
-
Manage and deploy Splash pages for webinars, events, and landing page experiences.
-
Implement web forms and tagging using basic front-end skills (HTML/CSS/JavaScript) and coordinate QA/testing across devices and platforms.
-
Work with Salesforce Data Cloud to integrate real-time audience insights and segmentation into campaign execution.
-
Use SQL for audience segmentation, data extensions, and performance analysis within SFMC and external data environments.
-
Partner with teams using tools like Highspot for content upload & measurement attribution and reporting, ensuring performance insights are integrated into future campaigns.
-
Coordinate with cross-functional partners (MarTech, Analytics, Creative) to manage timelines, requirements, and technical delivery.
-
Ensure compliance with data governance, tagging standards, and campaign QA best practices.
Qualifications
-
5–7 years of hands-on experience in SFMC, with deep knowledge of Journey Builder, AMPscript, SQL, and cross-channel campaign execution.
-
Strong working knowledge of Salesforce CRM and Salesforce Data Cloud for campaign targeting and personalization.
-
Proficiency with Knack, including logic structuring and audience governance.
-
Experience with Splash, Zoom, and dynamic content tools like Movable Ink and Highspot.
-
Basic front-end development skills (HTML/CSS/JavaScript) for building and troubleshooting content and forms. Familiarity with measurement and attribution platforms like Tableau.
-
Excellent organizational and technical project management skills with the ability to work in a fast-paced, detail-heavy environment.
-
Self-starter mindset with a strong bias for execution and continuous optimization.
Preferred Qualifications
-
Experience with business messaging platforms like WhatsApp Business API, and integration of chat automation into broader marketing workflows.
-
Familiarity with campaign analytics, tagging strategy, and funnel conversion metrics.
-
Comfortable operating within a high-performing, fast-moving growth marketing team.
Must-Have Skills
-
Salesforce Marketing Cloud (SFMC)
-
Journey Builder: Used for building and optimizing multi-step automation journeys.
-
Automation Studio: Utilized for automating marketing tasks.
-
Email Studio: For managing email campaigns.
-
Content Builder: For creating and managing content.
-
Movable Ink: AMPscript and SSJS
-
Splash: HTML/CSS/JavaScript: Basic front-end skills required for implementing web forms and tagging.
-
Salesforce Data Cloud: For integrating real-time audience insights.
-
SQL: Used for audience segmentation, data extensions, and performance analysis.