[Hiring] Manager, Reputation and Consumer Insights @LifeStance Health

Role Description

The Manager, Reputation & Consumer Insights leads the organization’s reputation management and consumer insights programs, helping strengthen brand trust and inform enterprise decision-making. Reporting to the Director of Brand Strategy & Partnerships, this role oversees ratings, reviews, consumer feedback, and online sentiment across owned, earned, and shared platforms; manages agency and technology partners; and translates quantitative and qualitative data into clear, actionable recommendations.

The Manager partners closely with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, and other stakeholders to identify emerging trends, address reputation risks, and improve the consumer experience. Success in this role requires strong analytical and communication skills, sound judgment, and the ability to lead cross-functional teams through influence while connecting consumer perceptions to brand strategy and business priorities.

Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description.

Qualifications

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field.
• 5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline.
• Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs.
• Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations.
• Proven experience managing external agencies, research partners, vendors, or technology platforms.
• Exceptional written, verbal, and presentation communication skills, including the ability to communicate complex or sensitive findings to executive and cross-functional audiences.
• Demonstrated ability to lead cross-functional initiatives, build alignment, and influence stakeholders without direct authority.
• Strong project management, critical-thinking, organizational, and problem-solving skills.
• Ability to manage multiple priorities and operate effectively within a complex, highly matrixed organization.
• Qualified candidates must be legally authorized to be employed in the United States.

Requirements

• Experience in healthcare, behavioral health, consumer health, or another highly regulated and reputation-sensitive industry.
• Knowledge of healthcare consumer journeys and the factors that influence trust, access, provider selection, satisfaction, and loyalty.
• Familiarity with reputation management, social listening, survey, research, and data-visualization platforms.
• Experience with brand tracking, segmentation, persona development, journey mapping, message testing, or customer-experience research.
• Understanding of research methodologies, including survey design, qualitative research, sentiment analysis, and competitive benchmarking.
• Knowledge of privacy, compliance, and response considerations associated with consumer reviews and feedback in healthcare.
• Strong business acumen and understanding of how reputation and consumer experience influence growth, retention, referrals, recruiting, and partnerships.

Benefits

• Medical, dental, and vision insurance.
• AD&D, short and long-term disability, and life insurance.
• 401k retirement savings with employer match.
• Paid parental leave.
• Paid time off and holiday pay.
• Employee Assistance Program.

Compensation

$120,000 - $150,000/annually. LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.