[Hiring] Manager, CRM @Stitch Fix

Role Description

Stitch Fix is looking for an experienced and highly driven CRM Marketer to own specific parts and strategic pillars within the CRM org, while driving growth and innovation. In this role, you will analyze, strategize, and execute on CRM initiatives centered around our curated shopping experiences, Fix and Freestyle. You will be part of a team that strengthens all CRM communications, builds a robust Lifecycle program, and creates a seamless and engaging experience for our customer.

• Work closely with the Director of CRM while strategically owning programs like Lifecycle and Transactionals, as well as cross-functional projects.
• Build new innovative Lifecycle strategies, while also evolving the current Lifecycle offering.
• Implement a strong content strategy into all of our communications, that puts our Stylists at the forefront.
• Work with a highly motivated and data-driven team.
• Implement new channels and initiatives.
• Create and share out high level reporting for leadership across the organization.
• Optimize how we plan, develop and execute marketing initiatives across all channels (email, push notifications, direct mail, and in package).
• Drive measurable improvements in customer engagement, loyalty, decreased churn and increased reactivation rates.
• Leverage analytics to inform our strategy and identify new opportunities.
• Build and strengthen relationships across the organization.

Qualifications

• 5+ years of experience CRM marketing, with a strong emphasis in ecommerce focused Lifecycle.
• Experience leveraging Push and SMS across all CRM tactics.
• Experience managing people.
• Ownership, inventive problem solver, and a high level of accountability.
• Experience working with and running highly personalized CRM programs at scale.
• Ability to build cross-functional relationships and navigate partnerships across Creative, Product, Engineering, and Customer Service.
• Ability to make decisions quickly, move to execution expeditiously, monitor progress and adapt as necessary.
• Strong project management skills.
• Highly data-driven and understanding of how to design and optimize marketing programs.
• Strong understanding of consumer mindset and consumer empathy.
• Thrives in a fast-paced environment and adapts to changes quickly.
• Exceptional verbal and written communication skills.

Benefits

• Comprehensive compensation packages and inclusive health and wellness benefits.

Compensation and Benefits

This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. This position is eligible for an annual bonus, and new hire and ongoing grants of restricted stock units, depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits.

• Salary Range: $94,900 — $158,000 USD