[Hiring] Manager, Content Factory - Operations + Personalization @Jazz Pharmaceuticals

Role Description

At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs, anticipate their needs across the enterprise, deliver timely and personalized engagement, and orchestrate seamless, end-to-end experiences as One Jazz.

The Manager, Content Factory (Operations + Personalization), is responsible for driving the end-to-end execution of the centralized content operating model, ensuring efficient content intake, production, localization, and deployment across Franchise, Market Access, and Medical Affairs. This role ensures content is modular, reusable, and personalization-ready, enabling scalable omnichannel execution while partnering closely with brands, agencies, and cross-functional teams to deliver high-quality, compliant assets aligned to CX standards and ways of working.

This role reports to the Content Development & Deployment Suite Lead and partners closely with the Content Factory Lead and Content Factory (Librarian) to ensure the Content Factory team consistently delivers value to the business through strong partnership and execution.

Qualifications

• Bachelor’s degree in business, healthcare, technology, or related field.
• 5+ years of experience in content standards, digital asset management platforms, content management systems, and modular content frameworks within a pharmaceutical organization.
• Demonstrated experience leading teams that include Managers or Senior Managers, with accountability for team performance, development, and outcomes.
• Advanced degree (MBA or relevant graduate degree) preferred.
• Experience in healthcare, pharmaceutical, or other highly regulated industries preferred.
• Experience working in rare disease or specialty brands, with strong understanding of unique stakeholder dynamics.

Requirements

• Strong experience managing end-to-end content operations in an omnichannel environment.
• Expertise in modular content design, personalization, and content reuse strategies.
• Experience working with DAM, CMS, and content supply chain tools.
• Familiarity with GenAI-enabled content creation and tagging approaches.
• Ability to operate within a capability-enabled, standardized operating model.

Benefits

• Medical, dental, and vision insurance.
• 401k retirement savings plan.
• Flexible paid vacation.
• Discretionary annual cash bonus or incentive compensation.
• Discretionary equity grants in accordance with Jazz’s Long Term Equity Incentive Plan.