[Hiring] Lifecycle Operations Manager @Clearlink Technologies

Role Description

Clearlink is building a centralized Lifecycle Marketing function to power scalable, compliant, performance-driven email programs across our portfolio of brands — including Highspeedinternet, The Penny Hoarder, CableTV and Reviews.org. We're looking for a Lifecycle Operations Manager to own the platforms, data, and programs that make that possible.

This role sits at the intersection of product, marketing technology, and analytics. You'll be the hands-on owner of our lifecycle messaging platform (Iterable) and our onsite data capture and identity layer (Digioh), and you'll use that infrastructure to build, test, and scale email programs that grow audience and drive revenue across brands.

You'll operate under a business-partner model: you own the channel, the infrastructure, and the best practices, while individual brand teams retain control over audience strategy, messaging, and content. You'll work closely with a Director-level lifecycle strategy lead, brand marketing teams, and our Data/IT organization to keep every program healthy, compliant, and performing.

Clearlink is a remote-friendly company, prioritizing virtual and in-person collaboration. This is a remote-first role for candidates who are located outside of Utah and outside of commuting distance. For candidates residing within 50 miles of our Salt Lake City, Utah office, a hybrid schedule of 2-3 days in-office is required.

Qualifications

• Hands-on experience with Iterable or a comparable enterprise ESP/lifecycle messaging platform — configuration, segmentation, and automation.
• Experience with Digioh or a comparable onsite data capture / identity tool is strongly preferred.
• Strong analytics skills: comfort with A/B and multivariate testing, campaign reporting, and turning data into a prioritized roadmap.
• Working knowledge of email authentication and deliverability (SPF, DKIM, DMARC) and how mailbox provider policies affect inbox placement.
• 5+ years of experience in email marketing, marketing technology, or product management, ideally supporting multiple brands or business units.
• Experience managing vendor relationships and holding partners accountable for cost and performance.
• Excellent communication skills, with the ability to work in a business-partner model — owning infrastructure and standards while brand teams own strategy and content.
• Bachelor's degree in Marketing, Business, a related field, or equivalent experience.

Requirements

• The email product and lifecycle platform ownership, including configuration, segmentation logic, and automation workflows.
• Data quality and deliverability management, ensuring the health of sending infrastructure and customer data.
• Testing and optimization of lifecycle programs, turning results into actionable insights.
• Building and maintaining lifecycle programs, segmentation logic, and automation workflows in Iterable.
• Managing subscriber and identity data flows between Digioh, Iterable, and internal systems.
• Implementing and evolving testing frameworks as a standard part of program development.
• Growing quality subscribers through capture strategy and ongoing optimization.
• Ensuring consistent implementation of authentication protocols and monitoring inbox placement.
• Coordinating with IT and Data teams on integrations and data warehouse sync.
• Reporting on campaign, program, and channel performance, translating results into recommendations.
• Identifying new growth opportunities based on program data and trends.
• Partnering with brand marketing teams and lifecycle strategy leads for aligned execution.

Benefits

• Healthcare: Low-cost, competitive health coverage (domestic partners included!) with employer-paid counseling services.
• Invest in the Future: 401(k) matching after just two months of employment, with employer matching starting at ~3%.
• Lifestyle Spending Stipends: Employer-paid spending account for physical, financial, and emotional wellbeing expenses.
• Flexible Time Off: Competitive time-off balances that accrue weekly.
• Parental Leave: 2 weeks of paid parental leave during the first year and up to 9 weeks after one year of employment.
• Generous Paid Holidays: Additional flex holidays in addition to company paid holidays.
• Flex Schedule: Remote-first role with a hybrid requirement for team members within a 50-mile radius of Salt Lake City.
• Comprehensive Life Insurance: Employer paid life insurance (including coverage for dependents and spouses).
• Employee Resource Groups (ERGs): Fostering connections and celebrating diversity.