[Hiring] Head of Social Media B2C @Swisscom (Schweiz) AG

Role Description

As a Scrum Master, you are responsible for the smooth functioning of the agile team and the implementation of New Ways of Working. Together with your team, you will develop and operate our Network Monitoring & Event Management Services, promoting and ensuring the principles, practices and values of agile working.

• Support self-organisation, improve productivity, and solve project hurdles while keeping an eye on stakeholder interests and priorities.
• Further development of platforms and services, coordinate DevOps teams, and promote continuous improvement of products.
• Work closely with product management and system architects to ensure product strategy and implementation.
• Expand servant leadership in a dynamic environment and increase the stability and quality of products.
• Promote self-organisation and continuous improvement through coaching.
• Support team-specific implementation according to Scrum and SAFe.
• Plan and define iteration goals with the agile team.
• Manage and prioritise the team backlog, liaising with customers and contributing to the vision and roadmap.

Qualifications

• Degree (Uni/ UAS/PEI/Federal VET Diploma) in computer science or business informatics.
• Certification as a Scrum Master or in comparable agile methods.
• Several years of experience as a Scrum Master or team coach in an agile environment.
• Extensive knowledge and experience in the application and anchoring of methods such as SAFe, lean-agile and New Work.
• Sound knowledge of network technologies and Linux (RedHat).
• Expert knowledge in IT service management technologies and security-related applications.
• Application of servant leadership principles in demanding team environments.
• Experience in the field of observability, monitoring or data science is an advantage.

Requirements

• Communication skills, empathy and assertiveness.
• Able to build and continuously improve high performing teams.
• Ability to organise and deal with conflict and enjoy teamwork.
• Very good German and English.

Benefits

• Opportunity to work in one of our offices in Switzerland or in your home office.
• Flexible working hours to meet your personal needs.
• Pleasant working environment, financial benefits, and exciting opportunities for professional development.