[Hiring] Head of Marketing Operations & Planning @Who Gives A Crap

Role Description

As our Head of Marketing Operations , you are the strategic architect and steady hand steering our marketing engine through a pivotal year of evolution. This isn't just about keeping the lights on; it’s about building the systems and ways of working that empower our newly formed team to thrive. You will balance high-level transformation with hands-on execution, ensuring our global impact remains world-class. Your mission is to establish robust operational systems that endure well beyond your 12-month tenure, ensuring everything runs like a well-oiled machine.

If you worked here this past month here are some things you might have been involved in:

• Architecting the Future: Designing and launching our brand-new resourcing function, including the successful hiring and onboarding of our Resource Controller.
• Cross Functional Alignment: Partnering with stakeholders across the organisation in planning sessions to synchronise the marketing calendar with global business objectives.
• Pipeline Transparency: Developing a rolling six-month resourcing roadmap; working alongside Program Directors and the Resource Controller to ensure Executive and XFN teams have a clear, unified view of creative and marketing capacity.
• Process Optimisation: Identifying interdependencies between systems to create seamless, standardized workflows that make it easier for XFN teams to collaborate with Marketing.
• Strategic Guardrails: Establishing upstream decision making and escalation processes to ensure outputs are aligned, complete, and clear at point of delivery.
• Financial Partnership: Navigating budget tracking and forecasting in close collaboration with the Finance team to ensure our global campaigns stay on track.
• Coaching & Leadership: Creating the space for your team to problem-solve, helping them build the autonomy needed to manage resource functions independently.

Qualifications

• Systems Thinker and Strategic Executor
• Empathetic Leader and Influencer

Requirements

• Ability to navigate and design the entire ecosystem.
• Proactive in building frameworks to support future demands.
• Skilled in translating ambiguity into clear, actionable plans.
• Natural at coaching and influencing partners.

Benefits

• Competitive, market-informed salaries.
• Meaningful support towards healthcare for our team around the world.
• Generous paid leave.
• Tailored learning and development opportunities.
• Free toilet paper.