[Hiring] Group Director, Client Media Solutions @Real Chemistry

Role Description

The Group Director, Client Media Solutions serves as a senior portfolio leader responsible for overseeing media strategy, client partnership, business growth, and team performance across multiple pharmaceutical, biotechnology, and life sciences accounts. This role leads large-scale integrated engagement programs that span HCP, patient, caregiver, and DTC audiences while ensuring exceptional delivery, strong financial performance, and long-term client success.

• Lead cross-account media, customer engagement, and omnichannel strategies across a portfolio of pharmaceutical and life sciences clients, ensuring alignment with business objectives and measurable customer outcomes.
• Serve as the senior strategic lead across key client relationships, driving client retention, growth, innovation, and long-term partnership development.
• Guide integrated planning efforts across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams to deliver connected customer experiences.
• Identify emerging industry trends, platform opportunities, customer engagement innovations, and competitive insights that create value for clients and differentiate Real Chemistry's capabilities.
• Oversee multiple client teams and team leaders, ensuring strategic alignment, operational excellence, quality delivery, and consistent client satisfaction across the portfolio.
• Develop scalable processes, planning methodologies, and best practices that improve efficiency, collaboration, and performance across the broader Client Experience organization.
• Own the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management.
• Partner with Business Operations and Finance to oversee scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning activities.
• Drive organic growth and lead new business opportunities by identifying client needs, developing strategic solutions, and supporting agency pitches and proposals.
• Recruit, develop, and mentor talent across the organization while strengthening leadership capabilities within the Client Experience team.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience.
• Deep expertise in HCP, DTC, patient, and caregiver engagement strategies across integrated, omnichannel, and customer-centric marketing environments.
• Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs.
• Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies.
• Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management.
• Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations.
• Exceptional executive communication, presentation, negotiation, and client leadership skills.
• Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships.
• Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions to deliver integrated customer engagement solutions.

Requirements

• You enjoy leading large client relationships where media, analytics, strategy, CRM, and customer engagement intersect.
• You are recognized as a trusted leader who can drive client retention, growth, innovation, and operational excellence simultaneously.
• You excel at influencing senior pharmaceutical and life sciences stakeholders while aligning diverse internal teams around a shared vision.
• You are passionate about building scalable processes, developing future leaders, and fostering high-performing teams.
• You are energized by identifying new market opportunities and advancing how healthcare brands engage HCPs, patients, caregivers, and consumers.

Benefits

• Comprehensive benefit program and perks tailored to your region.
• Free snacks in offices to keep you running all day long.
• Generous holiday and paid time off.
• Options for private medical, dental, and vision plans.
• Support in saving for the future.
• Mental wellness coaching and support.
• Access to more than 13,000 online classes with LinkedIn Learning.